Sajjad Malik

Logistics and Supply Chain Professional with more than 15 years of experience 

Sr.Manager Logistics and Fulfillment - Standard Biotools (A Biotech Company   (May 2019 – Present)

• Managed global logistics and fulfillment operations in Canada, Singapore, France and USA by leading logistics teams strategically located in all regions.
• Established fulfillment centers in Canada and USA for Reagents exports, hired and trained the logistics teams
• Worked with the cross-functional team for the preparation of ISO audit and operational SOPs / KPI’s
• Managed 3PL freight carrier’s KPIs and negotiated freight rates and  SLAs to meet customer's expectations 
• Implemented various initiatives to improve logistics KPIs from 85%  to 98.5% with a cost saving of 10% on annual logistics spend by reviewing international logistics tariffs by running RFPs, RFQs
• Worked with cross-functional teams of production, purchasing, planning, orders management, Customer service and sales to deliver instruments and biotech consumables on time to meet quarter-end revenue targets
• Delivered on-time delivery KPI during pandemic backlog of congestions and capacity challenges

Customer Implementation Manager - Canada Agility Logistics Ltd          (Jan 2018 – Mar 2019)

• Worked in conjunction with the sales team, branch operations, and product line managers to facilitate the smooth onboarding of strategic customer accounts into the organization
• Acted as the primary point of contact between the implementation and/or operations team and internal/external customers during the implementation stage
• Created client SOP (standard operating procedures) and project plan to meet customer expectations and timelines.
• Designed the Customer Operating Procedures for large local and global clients with a focus on Process flow, Scope Matrix, Key Performance Indicators, Automated reports, and agreed Service Level Agreement (SLAs)
• Led the tender management team to submit pricing and bid response to global client’s  RFQ, RFP and RFI of international freight procurement projects

Logistics and Supply Chain Consultant                        PUDO Inc Canada            (Oct 2015 – Jan 2018)

• Developed last-mile logistics network of 2000 PUDOPoints across Canada of customized courier parcel delivery program for E-commerce retailers and partner couriers along with an online shipping program
• Designed KPIs dashboard to monitor customers complaint, progress reports and performance matrix
• Developed a return / reverse logistics program for E-commerce industry with 30% saving on logistics cost
• Sourced and procured hardware and services by saving 25% cost from the budgeted price

DHL Global Forwarding                                                                                              (Feb 2008 - May 2015)

Head of Customer Services  and Supply Chain                                                                    (Jan 2013 - May 2015)

• Built and managed team of 18 logistics specialists with responsibility for their development through performance dialogues, active leadership, coaching and feedback
• Improved customer service and KAM’s key performance indicators (KPIs) by 33% above target by implementing customer care management tool and efficient complaint handling
• Conducted regular business reviews meetings (QBR) with customers and internal stakeholders to assure that customers' expectations are met and identified improvement areas with an action plan
• Implemented the hyper care customers program to ensure that clients are satisfied with services and solutions with a reduction in churn ratio by 40%
• Sourced, negotiated and procured warehouses, trucking, air, ocean carriers and other commodities using supplier scorecards and supplier selection tools   

Branch Operations Manager                                                                                                   (Jan 2010 – Dec 2012)

• Monitored and handled air freight, ocean freight, customs brokerage, 3PL, warehousing and distribution operations to ensure that 150 employees comply with quality, safety, administrative policies,  and procedures
• Worked on DMAIC initiatives based on six sigma methodologies for process optimization improvements

Key Account Manager (Logistics and Warehousing)                                                           (Feb 2008 – Jan 2010)

• Negotiated and managed end-to-end supply chain contracts with an annual portfolio of $5Mil along with service level agreement (SLA), key performance indicators (KPI) and standard operating procedures (SOP) based on customer requirements including exceptions management, process flow charts & escalation matrix

Business Coordinator                                   SIEMENS Pakistan                                        (Nov 2006 – Jan 2008)

• Involved in business development activities in the region 

Jan 2016 – Jun 2018  Certified Supply Chain Management Professional (CSCMP), SCMA Canada

Jan 2005 – Aug 2007 Masters in Business Administration (Marketing), University of the Punjab - PK

Jan 1999- Mar 2003 Bachelors of Engineering (Mechanical), University of Engineering and Technology - PK            

(Canadian Credential Equivalency issued by WES Canada)