Samantha Fleming

Driven and resourceful business professional with 10+ years of experience assisting with high-achieving small business owners. Successful with strategic planning and organization and providing managerial support to company leaders. Goal-oriented toward meeting both short-term and long-term goals through daily prioritization of tasks and superior time management. Dedicated to excellent customer service, problem solving, and open team communication.

Highly organized and versatile administrative professional with extensive experience managing diverse operational, financial, and human resources functions in both the construction and service industries. With a strong background in office management, bookkeeping, employee relations, and client communications, I excel at streamlining processes, maintaining compliance, and ensuring smooth day-to-day business operations.

During my tenure at Fleming Heritage Restoration and Kidnasium Inc., I played a critical role in overseeing the administrative backbone of each organization. My responsibilities ranged from recruiting and onboarding employees to tracking timesheets, running payroll, and handling employee documentation such as ROEs, T4s, and proof of income requests. I managed employee questions and concerns, ensuring timely responses and professional resolutions to HR matters.

In addition to HR functions, I was responsible for financial management, including invoicing, expense and sales tracking, accounts payable and receivable, HST reporting, and preparing profit and loss reports to support income tax filings. I ensured accuracy in banking and bill payments, maintained up-to-date financial records, and created clear and transparent reporting for business owners and management.

My role also encompassed client and subcontractor relations, handling incoming inquiries, preparing quotes and estimates, reading blueprints, performing brick counts, sourcing materials, and creating purchase orders. I liaised directly with suppliers to secure competitive pricing and coordinated orders to meet project timelines. I also worked closely with subcontractors to draft and manage contracts, process invoices, and ensure proper documentation and compliance.

In the area of marketing and communications, I contributed to website content updates, blog writing, and social media management, while collaborating with external marketing teams to align branding and outreach strategies. I managed client emails and phone inquiries, providing exceptional customer service and ensuring prompt follow-ups.

My role frequently required me to handle special projects and personal tasks for company leadership, demonstrating flexibility, discretion, and the ability to balance business and personal priorities seamlessly.

With a strong foundation in administrative operations, finance, HR, and client relations, I am adept at supporting growing businesses by building efficient systems, fostering positive team culture, and ensuring financial and regulatory compliance across all aspects of operations.

While I do not hold a formal diploma in business administration or management, my degree in Psychology combined with my diploma in Nursing has equipped me with exceptional time management abilities, strong problem-solving skills, and a collaborative approach to teamwork — all essential qualities for a successful administrative professional.