sana shaikh

SHAIKH SANA AFROZ

Address- C/O - P O BOX # 9839 – Doha – State of Qatar

                                  Email id- shaikhsanaafroz27@ gmail.com Mobile Number- 60003192

Objective 

                Looking for a challenging and responsible position where my professional integrity and enthusiasm will be effectively utilized. I would like to join a growing organization that offers challenges and the opportunity to grow with the company, where the goal and objective are clearly established and the tools to reach such goals are provided. 

Expertise & Competency

                A Competent, motivated, and enthusiastic administrative assistant with experience in working as part of a team. Proactive in providing timely, efficient, and accurate administrative support to office managers and work colleagues. Approachable, well presented, and able to establish good working relationships with a range of different people.

Professional Summary and Work Experiences

o Porto Holding Group –HR Coordinator Dec 5 2021-still working.

o Responsibility Synopsis:

o Handling Secretary work and recruitment process at Head office.

   Secretary work -coordinate with Executive Manger of 7 Company to Scheduling meeting with  CEO and organizing meeting room 

 Checking stocks for stationery and refreshments daily on each floor and reporting back when supplies are required

Scanning, filing and distributing mail both electronically and physically

 Working on reception undertaking the following tasks:

• Answering the phone and transfer/take calls Receiving deliveries and distribute to staff• Maintenance of the meeting rooms, ensuring stationary item/ tea/coffee/soft drinks are fully stocked/LPO making/Sim card Billing/ Carinated with IT for Time tec.

Assisting 7 people in HR department, Group HR Manager/Senior HR Manager/HR officer/Administrator & personal officer for all the work.

 Hr. administrator work- Handling Recruitment process of identifying the jobs vacancy, analyzing the job requirements, reviewing applications, screening, shortlisting and selecting the right candidate for recruitment process Coordinated with Major Country’s Manpower agencies  o Including assisting Government Work QID renewal, apply for new visa, transferring sponsorship, car, ticket booking, Hotel booking, Quarantine booking and Planning Business trip for CEO, filing, invoice, Sim card billing Istimara renewal, computer card renewal, Baladiya renewal, apply for new health card, renewal of health card, Insurance of company and keeping employee’s insurance record and renewal, Legal file record. Employee’s cancellation process, arranging employee’s accommodation, Ticket and hotel.o Preparation of offer letters, termination letters, warning letters and all official communication as required by HR. o Administering Payroll. The payroll file should include all personnel additions/deductions of which include leave salary additions, unpaid days, expense claims, and OT calculations’ Lead the implementation of HR processes and policies across the division. Undertaking regular salary reviews.

o 4k Qatar W.L.L – Regional HR Administrator Sep 1 2020-1 Dec 2021.

o Responsibility Synopsis:

o Handling Saudi, Bahrain, Dubai and Head office Qatar all Hr. administrator work

including PRO Work QID renewal, apply for new visa, transferring sponsorship, car

Istimara renewal, computer card renewal, Baladiya renewal, apply for new health card,

renewal of health card, Insurance of company and keeping employee’s insurance record

and renewal, Legal file record. Employee’s cancellation process, arranging employee’s

accommodation, Ticket and hotel.

o Administering Payroll. The payroll file should include all personnel additions/deductions

of which include leave salary additions, unpaid days, expense claims, and OT calculations.

o Preparation of offer letters, termination letters, warning letters and all official

communication as required by HR.

o Lead the implementation of HR processes and policies across the division.

o Undertaking regular salary reviews.

M/S Barzan Travel  Doha, Qatar 

Position Held: Travel Consultant – March 2018-March 2020

Duties and Responsibilities: - 

• Responsibility to issuing tickets, cancellation refund, name change &create PNR on Galileo and Amadeus issues ticket. 
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Tallying at the end of the shift and submitting daily shift report.
• Booking tickets for co-operates both domestics and international. 
• Describe tour points of interested group members & respond to their questions. 
• Select travel routes & sites to be visited based on knowledge of specific areas. 
• Processing visa for co-operates customers. 
• Booking international and domestic for customers 
• On line Indigo, Air India, Us Bangla, and Regent booking

M/S Mutual Travel India Pvt. LTD. Colaba, Mumbai – INDIA 

Position Held: Travel Consultant - January 2017 – january2018.

Duties and Responsibilities: - 

• Responsibility to issuing tickets, cancellation refund, name change &create PNR on Galileo.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Tallying at the end of the shift and submitting daily shift report.
• Booking tickets for co-operates both domestics and international. 
• Describe tour points of interested group members & respond to their questions. 
• Select travel routes & sites to be visited based on knowledge of specific areas. 
• Processing visa for co-operates customers. 
• Booking international and domestic for customers 

M/s WNS Global Solution: Vikroli, Mumbai- INDIA - 

Position Held: Airline Fare Auditor Agent, - March 2016 to December 2016 

Duties and Responsibilities: - 

• Auditing of airlines tickets using GDS (AMADEUS & SHARES.)& client applications 
• Knowledge of Sales, Refund and Exchange Audit on various threads like Seamen fares, published & corporate fares. 
• Checking the airlines tickets issued by various agencies whether they are correctly issued or not, checking all the fare rules to identify the violations. 
• Pilot Auditor - Worked on pilot project of Delta Airlines for fare audit 
• Raising ADM to default travel agent, drafting process queries to client 
• Prepare Daily Feedback File & Report to Leader & AM. 
• Checking Commission & Discount Contract on Image silo & Sales Insight applications 
• Performed quality checks on Sales, Exchange, Refund, Discount & Commission tickets. 

Identifying new areas of recovery through careful analysis of various 

• Bachelor of Arts (B.A) from Mumbai University in 2014.
• Higher school certificate (H.S.C) from Maharashtra board in 2011.
• Secondary school certificate from Maharashtra board in 2009.Professional Qualifications
• Travel and tourism course (foundation) from IITC – Mumbai.
• IATA E-Ticketing travel and tourism from IITC – Mumbai.
• Amadeus GDS from IITC – Mumbai.

Professional Qualifications

• Travel and tourism course (foundation) from IITC – Mumbai.
• IATA E-Ticketing travel and tourism from IITC – Mumbai.
• Amadeus GDS from IITC – Mumbai.
• Human Resource diploma courses