Sangita Kc

Cashier and Sales Association| BhatBhateni supermarket| Kathmandu, Nepa                        1/2023–03/2024

• Process cash, debit, credit, and check payments.
• Operating a cash register (received and counted money)
• Answered customer questions and helped them with their needs.
• Be available to assist associates across the store as needed.
• Sharing product knowledge with customers and accepting and processing customer returns.
• Handling customer service inquiries and providing a positive customer experience.
• Cleaning and sanitary workplace and monitored security areas during busy periods.

Sales associates| SalesBerry |Lalitpur NEPAL                                                                          02/2021– 01/2022

• Deliver exceptional customer service with a friendly and helpful attitude.
• Collaborate effectively with colleagues as a team player.
• In-depth product knowledge, including features and benefits.
• Actively listen to customers to grasp their preferences and needs.
• Swiftly resolve customer issues to ensure satisfaction.

CUSTOMER CARE REPRESENTATIVE| Smart Telecom, Nepal                                                  01/2021–02/2019

• Handle customers’ inquiries.
• Received phone calls and resolved network problems by clarifying the customer's complaint.
• Enhanced customer satisfaction by promptly addressing.
• concerns and providing accurate information.
• Prepare daily reports on sales and deliver monthly reports.
• A follow-up call to ensure resolutions.

MASTER OF BUSINESS ADMINISTRATION |University Canada West                                      (04/2024-Running)

MASTER OF BUSINESS ADMINISTRATION | Uniglobe College Pvt. Ltd                             (08/2019 – 09/2022)

BACHELOR OF BUSINESS ADMINISTRATION |Pokhara University,                                           (01/2014 - 12/2018)