SATISH SUVARNA

Experienced professional with progressive banking experience serving leading International Banks/Financial Institutions. Excellent customer service and communication skills, with extensive experience in Payments and Back Office Operations.

Supervisor, Internal Client Support, Canada

Convera (formerly Western Union Business Solutions)                                 Sept. 2019 - PRESENT

 Scope of responsibility includes:

• Accountable for handling complex, ambiguous, high risk and high dollar value investigation requests related to Corporate Account Operations. 
• Expedite resolution to issues using independent judgment and analytical thinking conducting in depth research using multiple systems/reports to determine the nature of the problem.
• Act as primary point of contact to advise and consult with internal and external clients and ensure internal controls/legal requirements are maintained appropriately. 
• Conduct complex investigation and analyze data to identify system problems and unusual transactions that impact customers; identify root cause and establish resolution for the client.
• Prioritize, organize workload, and coordinate activities of team members to ensure deadlines are met and pending items are reviewed regularly.
• Prepare summary reports on complex items in response to inquiries and complete necessary documentation to support the investigation process, findings and actions taken.
• Liaise with business partners to elicit cooperation in attaining necessary details pertinent to the investigation within tight time frames and provide support as required to educate about correct procedures.

Senior Team Lead, Payment Investigations,

Western Union Business Solutions                                                                    Aug. 2016 - Aug. 2019

 Scope of responsibility includes:

• Oversee the Wire Investigations service delivery of Western Unions core operation management function.
• Post transactional support through inquiry and Case management.
• Drive and support the Global standardization of the Investigation function.
• Coach and mentor team members and act as a think tank to provide quality operations solutions to mitigate risk, reduce cost, improve turnaround time, smoothen the process, improve quality to provide service acceptable to stakeholders.
• Assign duties to subordinates and observe performance to ensure adherence to Company policies and established operating procedures.
• Prepare daily work assignments roster and conduct annual performance evaluation of team members.
• Implement strategies to identify process improvements on a proactive basis to minimize loss and improve control without compromising on quality and service. 
• Liaise and serve Banking partners/ internal customers, including departments like Back-office Operations, GTM team,
• Identify operational challenges resulting from MIS (Management Information system) issues. 
• Participate in regular meetings with the senior management to provide weekly updates on the focus/success/challenges. Support the senior management in servicing overall operations with least supervision.

Business Support Manager (Global Banking and Markets) - Dubai, UAE

HSBC Bank Middle East.                                                                                       Mar. 2008 - Feb. 2011

 Scope of responsibility includes:

• Provide operational support to the business to ensure the smooth functioning of the department.
• Perform the KYC on all new clients on boarded and maintain an updated transaction file with relevant documents during the life cycle of the transaction.
• Understand, follow, and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business.
• Review Internal & External Audit reports and ensure recommendations are adhered to.
• Review the Cost Centre Report for the business.
• Responsible for updating the Business Recovery Plan for the team.
• Operational Loss and incident reporting.

Payments Manager  - Dubai, UAE

HSBC Bank Middle East.                                                                                     Aug. 2004 - Feb. 2008

 Scope of responsibility includes:

• Managing the Centralized Network Services Centre Payments (Inward/Outward) operations management functions.
• Coach and mentor supervisors and act as think tank to provide quality operations solutions to mitigate risk, reduce cost, improve turnaround time, smoothen the process, improve quality to provide service acceptable to customers.
• Assign duties to subordinates and observe performance to ensure adherence to Bank policies and established operating procedures. Prepare daily work assignments roster and conduct annual performance evaluation of department employees.
• Implement strategies to identify process improvements on a pro-active basis to minimize loss and improve control without compromising on quality and service. 
• Liaise and serve internal customers, including departments like Central Operations, Corporate Banking, Group Audit, and Risk Management.
• Identify operational challenges resulting from MIS (Management Information system) issues. 
• Monitor and report unusual transactions and suspected money laundering activities and ensure adherence to anti-money laundering policies.

Senior Payments Officer  - Dubai, UAE

HSBC Bank Middle East.                                                                                       Aug. 2000 - Jul. 2004

 Ensure all payments (Incoming and Outgoing) are processed, verified, and released through the SWIFT Payment system well within the cut off time.

• Approval of all SWIFT messages i.e. MT 103/202/199’s etc.
• Authorizing the Drafts issued. (Foreign currency and Local currency)
• Constantly monitor the workflow and the related volumes.
• Perform routine quality checks and ensure processing is within the agreed SLA.
• Ascertain Funding requirement and report to Treasury on the Cash Flow position.

Bachelor of Commerce, 

Canadian Securities Course (CSC) with Honors securing 89.5%