Shannon Howard

Dedicated, well-organized management professional with a background in retail store operations, human resources, customer service and administration. Highly adept at driving sales solutions for existing products, seasonal and new products. Excellent organizational skills with attention to detail and task prioritization. Skilled in budgeting, purchasing, recruiting, leading, performance development, supervising and training staff. Well-developed communication and problem-solving skills with the ability to resolve difficult situations under adverse conditions. Outstanding customer service - friendly, courteous, maintaining solid product knowledge in assisting customer needs.

QUILLING IN HARMONY – Maple Ridge, B.C.

Artist – February 2021 – Current

BATH AND BODY WORKS  – Coquitlam Centre  – Coquitlam, B.C.  Store Manager – October 2018 – February 2021

• Meet or exceeds profitability expectations in sales / budgets, payroll, shrink, conversion, ADS, UPT, and email capture percentage
• Proactively networks, recruit, interview and develop to ensure the store maintains a high quality staffing profile
• Scheduling and leading a staff of 37 employees + 35 seasonal 
• Create an atmosphere that is free from discrimination and harassment
• Ensure all new hires complete Training Documents, Code of Conduct, Health and Safety, Tax Forms etc
• Oversee job performance, goal setting, performance planning assessments, write ups / coaching worksheets
• Ensure all new Management and Sales Associates receive proper training per company guidelines  
• Mid year and year end performance assessments conducted on all Associates / Management
• Responsible for sales floor leadership and driving sales by providing coaching on product knowledge, selling skills, visual merchandising and replenishment / stock
• Communicate planning, implement visual merchandising standards, directives, promotions and oversee execution of visual updates and floorsets
• Building a clientele with regular follow up to ensure 100% satisfaction and customer service mindset at all times
• Oversee organization of sales floor, stockroom and off sites
• Oversee completion of merchandise holds, recalls, damages and mixes handled per company procedures
• Submit a weekly supply order and NOOS (never out of stock) request
• Responsible for all loss prevention and security policies, as well credit, debit, and cash handling policies and procedures
• Co-facilitating Management and Health & Safety meetings
• Opening/closing productivity & cleaning checklist as per Covid-19 company guidelines
• Conduct Annual Store Inventory

GARAGE CLOTHING – Coquitlam Centre  – Coquitlam, B.C.  

Store Manager – October 2017 – September 2018

GUESS – Coquitlam Centre – Coquitlam, B.C.  

Store Manager – May 2012 – October 2017

SPRING – Coquitlam Centre – Coquitlam, B.C.

Store Manager – Nov. 2009 – May 2012

ZIM INTERGRATED SHIPPING SERVICE – Vancouver, B.C.

Import / Export Traffic Coordinator – July 2005 – June 2008

Education:

• Grade 12 Diploma

Certification/Awards

• St. John Ambulance Work Safe B.C. - First Aid Training for Industry
• WHMIS Course (Workplace Hazardous Material Information Systems)
• Transportation of Dangerous Goods Program 2007
• Cosmetology Industry Association of B.C   
• Hairdressing - Certification 2003
• Professional Makeup & Special Effects - Certification 2004