Shapla Begum

As a Security Officer  currently employed at Three New Bailey in Manchester and my previous role as a Cabin Crew at Ryanair Airlines.I have consistently demonstrated my ability to deliver at pace, work together with my colleagues, and manage a quality service. I understand the importance of meeting deadlines and providing a prompt response to any security incidents, and I have consistently delivered results in a fast-paced environment.

A highly motivated and career minded individual seeking new learning opportunities in a challenging environment. I am a hardworking, reliable and adaptable induvial who enjoys helping others and with my ability to manage time effectively, I'm able to meet both targets and deadlines. My ability to interact freely with others allows me to be a team player with excellent communication and interpersonal skills, building a good rapport with those of various ages and background. I have more than 8 years' experience of working in service field and worked in many different challenging roles.

Working together is an essential part of the security officer role, and I have always been a team player. I have worked closely with my colleagues, building strong working relationships, and collaborating effectively to achieve our goals. I understand that effective communication and teamwork are essential to delivering a quality service, and I have always been committed to working closely with my colleagues to ensure that we provide the best possible service to our clients.

Managing a quality service is another area where I excel. As a Security Officer, I understand the importance of attention to detail and the need to maintain high standards at all times. I have I have always been focused on providing a quality service and have consistently received positive feedback from clients and colleagues alike. In a previous role, I always had to deliver my work at pace. To make sure everything was completed in a timely manner into the required standard and on time.

In addition to my experience and skills, I am also a quick learner and am always willing to take on new challenges. I have completed various training programs to enhance my skills as a Security Officer, including emergency response, conflict resolution, and risk assessment. I am always committed to continuously improving my performance to deliver the best possible service. I am a hard-working individual who stripes to achieve the best in all areas, and I am always anger to learn new skills in advance my career.

Professional Experience: Security Officer

My name is Shapla Begum and I have served as a dedicated Security Officer at HM revenue and custom, working, two years.During my tenure, I conducted regular security patrols, ensuring the safety and security of the premises, employees, and visitors. Proactively monitoring entry and exit points, I swiftly responded to any security breaches or incidents, implementing appropriate measures to resolve them. My attention to detail and adherence to company security protocols resulted in the effective prevention and mitigation of potential threats. I maintained meticulous records of incidents and activities, providing comprehensive reports to management. My commitment to fostering a secure environment extended to conducting employee training on security procedures and emergency protocols, promoting a culture of safety and preparedness among the team.

Professional Experience: Cabin Crew

As a seasoned Cabin Crew member, I had the privilege of being part of Ryanair Airline’s exceptional team for 1 year. My primary focus was on ensuring the safety, comfort, and well-being of passengers throughout their flights. Demonstrating utmost professionalism and exceptional customer service, I conducted pre-flight inspections to ensure all safety equipment and emergency procedures were in place. During flights, I skilfully demonstrated safety procedures, making passengers feel at ease and well-informed. My ability to handle passenger inquiries and concerns with empathy and poise contributed to creating a positive and enjoyable travel experience. In addition to providing in-flight service and catering to individual needs, I was swift to respond during medical emergencies, offering essential first aid assistance and coordinating with medical professionals on the ground. My strong teamwork and communication skills fostered seamless collaboration with fellow cabin crew and flight crew members, ensuring smooth operations and memorable journeys for our valued passengers.

EDUCATION           Bachelor of Business Management (Honors)

                                    University of Suffolk, Manchester , United Kingdom

                                     Graduation Year expected -01/2024