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Sharon Ramlall

Sharon Ramlall

VAS specialist | Technical Support | KPI reporting

Customer Service / Support

Brampton, Ontario

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About Sharon Ramlall:

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome works great alone or with others and consistently exceeds expectations. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

Experience

Identified operational and performance issues and worked with teams and vendors to resolve customer concerns. Analyzed performance and provided actionable solutions. Supported teams and vendors in performing upgrades/maintenance/corrective measures. Monitoring and performance after Upgrade / New node integration Network KPIs Reports builds.

Education

Ontario College Advanced Diploma
Computer Systems Technology - Networking
Centennial College, Progress Campus
Scarborough, ON
April 2021

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