SHARON-SHELBY achinwi

I am a Bilingual (French & English) Customer Experience professional with 3+ years of remote service, communication, and client‑support experience. Skilled in handling high‑volume interactions, resolving concerns with empathy, and delivering accurate, efficient service across phone, email, and digital platforms. Strong ability to multitask, manage detailed information, and maintain professionalism in fast‑paced environments. Known for patience, problem‑solving, and creating positive customer experiences.

Bilingual (French & English) Customer Experience professional with 3+ years of remote service, communication, and client‑support experience. Skilled in handling high‑volume interactions, resolving concerns with empathy, and delivering accurate, efficient service across phone, email, and digital platforms. Strong ability to multitask, manage detailed information, and maintain professionalism in fast‑paced environments. Known for patience, problem‑solving, and creating positive customer experiences.

I worked as a Nursing Assistant for two years where I provided compassionate, high‑quality support while managing a high volume of client needs in a fast‑paced environment. Demonstrated strong communication by explaining information clearly, resolving concerns calmly, and maintaining a positive, professional tone. Ensured accuracy through detailed documentation and adherence to confidentiality and compliance standards. Collaborated effectively with diverse teams and consistently delivered patient‑centered service with empathy, patience, and problem‑solving skills.