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Strathroy
Shay (Sheila) Baxter

Shay (Sheila) Baxter

Administrative & Client Services Professional

Administrative

Strathroy, Middlesex County

Social

Services offered

I bring extensive experience in administration, client service, and database management, supporting professionals across real estate, trades, construction, and executive-level operations.

  • 20+ years delivering administrative and client service support across diverse industries.
  • Skilled in managing CRM and proprietary databases, including data scrubbing, entry, and reporting.
  • Bookkeeping background: QuickBooks, expense tracking, tax preparation, and custom spreadsheets.
  • Strong customer service focus with a history of client retention in both retail and service industries.
  • Experienced in streamlining workflows and supporting decision-making through clear, accurate information.
Bookkeeping
Database management
Customer service
Administration
Client service
Approximate rate: CAD$ 40 per hour

Experience

  • Managed client databases across real estate, trades, construction, and executive-level operations, ensuring accurate and up-to-date records.
  • Performed data scrubbing, entry, and reporting for multiple systems, including proprietary databases and CRM platforms.
  • Provided bookkeeping support: QuickBooks, expense tracking, tax preparation, and custom spreadsheets.
  • Delivered customer service and client support via phone, email, and in-person, maintaining high satisfaction and retention.
  • Streamlined workflows and administrative processes, improving efficiency and supporting decision-making for clients.
  • Coordinated office and project tasks, including document management, filing, and cross-functional communication.

Education

Ryerson University – Project Management (Certificate) – planning, coordination, and workflow oversight

OpenAI Academy – ChatGPT at Work; AI for Educators (2025) – applied AI for workflow optimization and content support

DeepLearning.AI – Prompt Engineering for Developers (In Progress) – enhancing efficiency in digital systems

IBM SkillsBuild – Agile Explorer, Design Thinking Practitioner – process improvement and project coordination

Canva Design School – Canva for Work, Graphic Design Essentials – visual communication and documentation support

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