Shikha Bhola

Fine Dining ServerSheraton on the Falls, Niagara Falls, ON

Dec 2018 – 2025 February

❖ Delivered high-end table service to VIP and international guests in a luxury hotel environment

❖ Practiced advanced fine dining etiquette and upselling techniques

❖ Provided menu knowledge and personalized recommendations

❖ Maintained professionalism under pressure during peak service times

Banquet ServerSheraton on the Falls, Niagara Falls, ON

Dec 2018 – Apr 2022 (Part-time)

❖ aSupported banquet events including weddings, corporate meetings, and private functions

❖ Ensured timely and seamless food and beverage service

❖ Collaborated with kitchen and event coordinators for guest satisfaction

  Brewery ServerNiagara Brewing Company, Niagara Falls, ON

May 2017 – Dec 2018

❖ Educated guests on craft beer selections and brewing processes

❖ Promoted featured drinks and successfully upsold high-margin items

❖ Assisted in managing beer flights, tastings, and merchandise sales

Restaurant Assistant ManagerEast Izakaya, Niagara Falls, ON

Aug 2020 – Jan 2021

❖ Oversaw daily operations, staff supervision, and guest relations

❖ Coordinated with kitchen and bar teams to ensure smooth service

❖ Assisted with scheduling, ordering, and service quality monitoring

Shift LeaderJohnny Rocco’s Italian Grill, Niagara Falls, ON

Jun 2019 – Feb 2020

❖ Delegated side duties, ensured shift completion and staff accountability

❖ Handled guest complaints, liaised with chefs for prompt resolution

❖ Managed nightly cash-outs and recorded transactions in Excel

HostessMorton’s Grill, Niagara Falls, ON

Nov 2017 – Jan 2018

❖ Welcomed and seated guests, managed reservations and waitlists

❖ Provided first impression and warm hospitality for fine dining patrons

Diploma in International Business Management
Niagara College, ON | 2017 – 2018

Diploma in Hospitality & Tourism Management
Niagara College, ON | 2016 – 2018

Bachelor of Business Management
Guru Gobind Singh Indraprastha University, Delhi, India | 2013 – 2016