Shikha Gupta

• Seasoned Business System Analyst with over 5 years of experience performing BA activities, cross-functionally collaborating in the development, documentation, and delivery of process innovations driving the attainment of business goals in various domains such as Banking, Insurance, Retail, and Telecommunication.
• Proficient in requirements gathering techniques like Meetings, Workshops, Focus Groups, Interviews, Workflow Analysis, Document Analysis, Joint Application Development (JAD) sessions, Prototypes, and Walk-through.
• Strong understanding and experience in Data Analysis, Data Warehouse, and a solid understanding of Business Requirement Gathering, Business Process Flow, Business Process Modeling, Data Analysis, Data Mapping for Regulatory reporting, and Data Modeling (MDM)
• Experienced working on BA tools like JIRA, Confluence, /Lucid chart/MS Visio, Trello, MS Office, Postman, and other tools as required.
• Adept at working in all phases of the software development life cycle (SDLC) in Agile (Scrum & Kanban) and Waterfall methodologies.
• Excellent data-driven decision-making, business analysis, problem-solving, interpersonal, and organizational skills.
• Strong cross-functional communication, conflict management skills and strong teamwork orientation, and the ability to work with cross-functional teams and all management levels.
• Demonstrated ability to develop and implement continuous improvements in business processes.
• Exceptional written and verbal communication skills, interpersonal skills, and ability to communicate with highly technical engineering teams. Excellent liaison between external and internal customers, and the ability to truly think outside the box to find practical solutions 
• Significant experience in Analyzing and Documenting Business Requirement documents (BRD), Functional Requirement Documents (FRD), RFI/RFP’s, and Software Requirement Specifications (SRS) across the deliverables of a project.
• Extensive knowledge of REST & SOAP-based working integrations – API Understanding

TD Bank.                                                                                                                         Jan 2021- Present    

Sr. Business Analyst 

• Applied advanced interpretive skills to analyze product gaps and business needs. Achieved desired results by mapping requirements to current application features and by determining business and technical fit. Documented proposed setup change, system change, or detailed business and functional specifications.
•      Assisted Product Owner with backlog refining, user story development, prioritization, sprint planning, sprint Reviews, scrum meetings and other agile activities
•      Created/updated Business Process Re-engineering documentations, technical specification, process flows, BPMN diagrams, Use cases.
• Communicated with stakeholders to elicit requirements for Regulatory requirements updates using techniques like interviews, workshops, focus groups, JAD sessions and understand the alignment of requirements with the business needs. 
• Created a reference document listing parameters required for regulatory reporting by gathering requirement from Stakeholders in collaboration with Product owner. 
• Analyzed data, documented data definition between existing and new systems; built report requirements where required, documented reporting/data processes where needed. 
• Review test cases with QAs and provide feedback and recommendations on any gaps in the test cases including negative testing, use case scenarios, etc. before signing off on test cases. 
•  Actively participate in user testing the design assets such as wireframes/mockups/creative visualizations of the solution.  Effective communication, project management and stakeholder management skills, with a focus on translating business requirements into technology solutions
• Strong technical knowledge and integration experience with Web Services, data stores, messaging platforms, and APIs.
• Worked closely with Project Managers and IT Leads on estimating, scheduling, and monitoring user stories in Jira and participate in change control processes by providing appropriate documentation
• Prepared vendor evaluation documents including RFIs & RFPs and responsible for information gathering activities such as surveying, analyzing, and evaluating processes, products and services, by using a variety of internal or external data.

Cooperators                                                                                                            Jul 2019 – Dec 2020 Business Analyst 

• Analyzed requirements to develop business processes and use cases. Evaluated existing system capabilities, and analyze solutions using interviews, document analysis, requirements workshops, surveys, etc. 
• Documented business requirements, with functional and non-functional requirements, and business rules. Developed Use-cases, User Story mapping, and process flow to ensure proper representation to both Technical and Business stakeholders. 
• Responsible for gathering, evaluating, documenting product requirements while working in a team environment following agile methodology involving continuous communication and collaboration.
• Contributed to refining the suitable mix of epics, features, and stories for each sprint, as well as activities prioritization as support to the Product Owner. 
• Assisted design team in the development of UI/UX prototype aligning to the requirements documented from business stakeholders. 
• Collaborated with business and development team to gather requirements and communicate in an understandable format like technical user stories, SQL queries. 
• Reviewed test scenarios & conducted testing sessions with Business End User, documented functional specifications for enhancements and trouble shoot systems for customers, providing initial level of support with issue resolution 
• Worked with other team members to review requirements via the use of Use Case Diagrams and Activity Diagrams. 
• Participated in all the scrum ceremonies to work hand in hand with the Scrum master to keep a check on time boxing and achieving the sprint goal within the stipulated time of 2 weeks. 
• Performed data extraction using SQL management studio from excel format to map tables using inner joins etc. 
• Monitored process flows, created Business Process Verification Plans, and wrote a user test checklist manual for the User Acceptance Testing (UAT) phase.
• Co-ordinated User Acceptance Testing (UAT) involving various SMEs and stakeholders; Managed test data and supported in test execution by assisting QAs in writing test cases and test data

BestBuy                                                                                                                   Mar 2018 – Jun 2019 Business Analyst 

• Elicited Business requirements (functional, non-functional, technical, systems, use cases, business rules, interface, and security) through interviews, brainstorming, focus groups & JAD sessions for a customized software implementation project for application, assessment, and disbursement. 
• Build Requirement traceability matrix (RTM) to accurately document and trace requirements forwards and backwards, using multiple tools (e.g., Visio).
• Supported the research and development of operational process changes, controls, and long-term technology solutions to prevent and mitigate the risk of Money Laundering
• Performed stakeholder analysis using RACI and Power-Interest matrices to identify all relevant stakeholders and map their roles and involvements in the project. 
• Performed risk assessment and planned risk mitigation activities e.g., risk avoidance, transfer, acceptance, and reduction. 
• Documented and maintained amendment to SOPs and processes, in addition to training business users on the new procedures.
• Developed input into key project activities across project teams, including document development, product verification against requirements, quality and assurance of requirements, testing activities and implementation of the solution.
•      Assisted Data Team in Data Profiling of the current state of data in the Data Warehouse by doing Data Analysis using SQL Queries and Microsoft Excel. .
• Responsible for leading business requirement discussions; including Reporting Requirements (PowerBI) and elements of systems design, translating these into functional specifications, data migration rules, business rules, user stories, and mock-ups
• Collaborated with business and development team to gather requirements and communicate in an understandable format like technical user stories, SQL queries using Office 365 technologies. 
• Assisted QA team in backend testing and writing SQL Queries for testing RDBMS such as SQL Server, Oracle, and Teradata for data integrity, Implemented SQL queries for QA testing and Data Validation.
• Assisted QA to write test cases and test data for each case. Brief experience using Postman tool to test the API for acceptance criteria and obtained data in json format and test result was understood by the team

Bell                                                                                                                           Aug  2017  –  Feb  2018  

Jr. Business Analyst 

• Analyzed elicited information from multiple sources, reconciled conflicting requirements, dissected overview information into details, and distinguished user requests from the underlying business needs. 
• Worked closely with different business stakeholders and produced Business Requirement Document (BRD) and participate in change control processes by providing appropriate documentation
• Elicit technology requirements including Functional and non-functional Requirements for two different sets of customers by collaborating with SME’s 
•      Performed validation of data on regular intervals to ensure consistent results.
• Mapped current process flows and future processes using Visio. 
• Collaborated with operations to review new procedures, templates, and training materials. 
• Conducted status reports, presentations, e-mails, and meetings to plan and communicate with stakeholders regularly. 
• Participated in the design and review sessions of the key project deliverables. Ensured technology solutions meet the identified business needs by using Unified Modeling Language (UML). 
• Co-ordinated User Acceptance Testing (UAT) involving various SMEs and stakeholders; Managed test data and supported in test execution. 

Assisted in conducting black box testing to validate the functionalities

MBA-  Graduated in 2016