Shikha Verma

A business focused Professional with fourteen years of experience in the financial services sector. My expertise includes Chargeback & Disputes management, employee relations, performance management, training and development, back end operations, mentoring and people management.

With 14 years of proven experience in financial services industry providing service to clients like MasterCard, Visa, American Express and Chex Consumer Reporting, I am confident I will make an immediate contribution to your team.

In my previous work experience I was responsible for:

• Managing Chargeback lifecycle
• Escalations related to credit card billing disputes   
• Developing the team on knowledge and processing skills
• Identifying training gaps
• Providing feedback and coaching
• Motivating staff members and conducting performance reviews 
• Developing cooperative working relationships with partner clients 
• Analyzing information and evaluating results to choose the best solution and solve problems
• Monitoring and reviewing information from materials, etc. 

Bachelor in Computer Applications