Shilpi Banerjee

Senior Human Resources Analyst | Deloitte                  August 2022 – December 2023

• Led the successful delivery of end-to-end HR services across multiple USI locations, supporting the onboarding and training of over 8,000+ campus hires annually contributing to 19.2 million+ learning hours and improving early talent retention by 17%.
• Partnered with COEs and cross-border teams to execute structured onboarding experiences that improved new hire assimilation and reduced first-90-day attrition by 12%.
• Built & maintained interactive HR dashboards to track KPIs such as learner completion rates, satisfaction scores (avg. 4.6/5), and ROI metrics, enabling real-time decision-making and leadership reporting.
• Drove performance management initiatives by supporting goal setting, competency mapping, and feedback cycles for over 500+ employees, resulting in 22% improvement in employee engagement scores.
• Designed change communication and training rollout for LMS platforms DOWS & SABA, reducing employee queries by streamlining SOPs, FAQs, and onboarding guides during system transitions.
• Conducted learning analytics using Metrics That Matter (MTM) to identify learning impact trends; implemented insights that led to a 15% improvement in post-training performance.
• Reviewed and analyzed program performance data to identify gaps and drive process improvements, increasing program efficiency and reducing redundancies by 30%.

Assistant Manager Human Resources | Hyatt Hotels Corporation   November 2021 – July 2022

• Led full-cycle recruitment and onboarding for 350+ roles across departments during pre-opening operations, reducing time-to-hire by 30% and achieving 100% staffing ahead of schedule.
• Developed & executed strategic hiring plans, collaborated with hiring managers to define role requirements, and leveraged ATS tools to source, screen, & interview candidates, maintaining a 95% offer acceptance rate.
• Created and implemented HR policies in compliance with the labor laws, including paid leave, workplace safety, pension plans, and compensation frameworks, ensuring 100% legal compliance.
• Maintained HRIS and employee records for 500+ staff, supporting end-to-end lifecycle processes—hiring, onboarding, promotions, and terminations—with zero data discrepancies in internal audits.
• Supported internal investigations and accommodation requests in line with OHS and workplace harassment laws, helping to resolve 100% of cases within policy-mandated timelines.
• Coordinated and participated in quarterly performance reviews, ensuring fair and structured evaluations tied to individual development and company goals.
• Launched mentorship and learning programs across departments, contributing to a 20% internal promotion rate and enhanced employee career development.
• Delivered frontline HR support in recruitment, employee relations, and conflict resolutions that helped reduce voluntary turnover by 18%, saving the company approximately $150,000 annually.

Human Resources Executive | Hyatt Hotels Corporation  August 2019 – August 2021

• Managed full-cycle recruitment for a variety of roles, partnering with hiring managers to define job requirements, source candidates, and conduct interviews, resulting in a 95% offer acceptance rate and a 25% reduction in time-to-hire.
• Led structured onboarding and induction programs for new hires, achieving 100% orientation completion within the first week and accelerating time-to-productivity by 30%.
• Acted as the primary point of contact for 200+ employees, resolving HR inquiries and issues with a 95% resolution rate within 48 hours, while ensuring compliance with HR policies. 
• Utilized HR data analytics to assess trends in turnover, absenteeism, and training effectiveness, providing strategic insights that led to a 10% decrease in attrition over two quarters.

Master of Business Administration (MBA)
University Canada West, Vancouver

Successfully completed an MBA program with a focus on leadership, strategic management, and organizational development.

Live Project: Collaborated with a local Canadian organization to analyze operational challenges and recommend actionable strategies to enhance performance and efficiency.

Presentations: Delivered multiple professional presentations on leadership theories, HR practices, and business strategies, demonstrating strong communication and analytical skills.

Group Assignments: Worked in diverse teams to research, evaluate, and present case studies, strengthening teamwork, problem-solving, and project management abilities.

Peer Leadership & Mentoring: Served as a Peer Leader, mentoring new students to support their academic transition and wellbeing, guiding them on course management, campus resources, and career preparation.