shivam mishra

Seasoned and proactive Business Analyst professional with 10 years of experience and a unique hybrid skillset that touches business analysis, software testing, and managing cross-functional teams. Proficient in Agile methodology and committed to continuous improvement. Offering significant experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

QA Lead, Aeris Communications, 11/2021 - Current
• Led a business to significant improvements in operations, processes, products,
services, and software by conducting comprehensive data analysis and analytics
utilizing SQL
• Spearheaded cross-functional teams responsible for managing a suite of
IoT products, driving increased efficiency and performance
• Achieved a 35% reduction in customer complaints by conducting root
cause analysis and executing effective issue resolution
• Identified critical functional and design gaps within the system during the
Requirement Gathering and Execution Phases, enabling timely and
effective interventions to improve performance
• Designed and implemented a highly successful enterprise automated onboarding
solution, streamlining the process and reducing manual efforts by an impressive
90%
Senior Consultant, Deloitte Consulting Pvt. Ltd, United, 04/2015 - 11/2021
• Successfully led United States Healthcare and Public Sector Projects for
the States of Indiana, Connecticut, and Rhode Island, delivering optimal
outcomes while remaining within budget and on schedule
• Conducted comprehensive requirements gathering sessions with stakeholders,
resulting in the seamless implementation of a project that met or exceeded all
expectations
• Achieved a 12% increase in user adoption of a new system through the
development and execution of highly effective training and communication
strategies
• Analyzed customer feedback to identify key areas of improvement,
ultimately increasing customer satisfaction by a notable 20 points
• Devised and executed a highly successful risk management plan, reducing
the occurrence of project risks by a significant 10%
• Provided invaluable expertise in Finance, Business Process Improvement,
and Analytics, contributing to the overall success of each project
Software Engineer, Wipro Technologies Pvt. Ltd, 01/2013 - 04/2015
• Spearheaded challenging integration testing for a range of heterogeneous
systems, ensuring optimal performance and integration for Banking
Products developed for Capital One Bank
• Successfully designed and developed complex workflows for these
products, enabling seamless integration and usage across multiple systems
• Developed and executed rigorous testing protocols to ensure the highest
possible levels of quality and functionality for these products
• Identified critical issues and areas of improvement within the banking
products, ultimately driving significant enhancements to performance and
usability
• Utilized in-depth technical expertise to deliver innovative solutions and
continually improve the banking products developed for Capital One Bank

PG Diploma in International Business Operations

B.Tech in Electronics and Communications Engineering