Shivam Narula

Motivated, self directed and hardworking individual with exceptional verbal and written communication skills. Invests passion and commitment to achieve corporate vision. Applies analysis, lean methodology and latest technology to lead change and tackle new projects and ideas. Successful at operating with speed and efficiency to meet demand in fast-paced environments. Good relationship-building, organizational and multitasking abilities. Ready to help team achieve company goals.

• BUDTENDER /KEY HOLDER | 11/2022 - Current Tatva Cannabis Ltd. - Winnipeg, MB
  Maintaining Security Restocking Inventory Preparing Packages
  Cash Handling Experience Customer Assistance Professionalism Continuous Improvement
  Performed daily opening and closing duties including cleaning tasks as assigned.
  Provided excellent customer service by answering questions regarding product usage and benefits.
  Assisted customers in selecting the best products for their needs.
  Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  Created positive and healthy customer interactions to align with company core values.
  Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
  Complied with federal, state, and local laws regarding the sale of marijuana products.
  Executed customer-first culture through thoughtful communication and comprehensive product knowledge.
  Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  Advised customers on various products such as effects, flavors, potency levels, and prices.
  Making good relationships in the Canadian Cannabis Industry with local vendors , sales representatives and Managers of the cannabis brands.
  Educating staff on handling difficult customers and challenging situations.
   
• DRIVER/MOVER | 07/2022 - 08/2022 YouMoveMe - Vancouver, BC
  Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles. Adhered to company policies and procedures related to safety and security standards.
  Secured merchandise, avoiding damage during transportation.
  Performed pre-trip inspection checks and reported problems to supervisor.
  Delivered goods and services to customers on time and in excellent condition.
   
  Demonstrated professional conduct with clients to deliver outstanding customer service.
• WAREHOUSE PACKAGE HANDLER | 06/2021 - 06/2022 UPS - Montreal, QC
  Picked, packed and prepared items for shipment according to customer specifications.
  Assisted with loading and unloading heavier objects using hand-trucks or pallet jacks.
  Ensured compliance with company policies regarding safety, security and cleanliness of the warehouse premises. Unloaded incoming packages from delivery trucks and verified contents against shipping documents.
  Performed daily maintenance checks on all equipment used in the warehouse.
  Inspected products for quality assurance before packing them into boxes or containers.
   
• WAREHOUSE PACKAGE HANDLER | 01/2021 - 06/2021 Fedex Ground - Dorval, QC
  Stacked, stored and organized products in an orderly fashion within the warehouse. Collaborated with colleagues in order fulfillment tasks during peak periods.
  Reported any damaged or missing items to supervisors immediately.
  Loaded outgoing packages onto delivery trucks according to customer orders. Utilized scanning equipment to track movement of items throughout the facility. Assisted with loading and unloading heavier objects using hand-trucks or pallet jacks.

College CDI - Montreal, QC | Diploma
Financial Management, 05/2022
2 year Diploma. Awarded attestation of collegial studies.