Tolulope Oresanya

• Dedicated and resourceful customer service professional with over 10years of experience in the customer services sector
• Solid interpersonal, active listening and problem-solving skills with ability to actively engage members in conversation and ask open-ended question to assess their needs and identify sales and referral opportunities
• Strong communication and interpersonal skills with ability to build and maintain good relationship with members, coworkers, and management staff
• Utilized knowledge in Microsoft Office such as Word, Excel, PowerPoint, Outlook and Internet & Live chat to complete tasks, reports and communicate with customers and service teams
• Provided support by overseeing the customer service / delivery service team by working together to deliver seamless services to customers
• Provided guidance, coaching and training support to team members 

• Analysed and resolved about 100 customers’ complaints over the phone and in-person and received 100% positive feedback, which resulted in personal and organisation development.
• Updated products and services and informed customers of all options available to them; selected best option without confusion and signed customer immediately on to new & existing products. 
• Identified and resolved inquiries and complaints to achieve mutual satisfactory solutions
• Efficient problem solver

Bachelor of Science Food Science and Technology