
Tolulope Oresanya
Customer Service / Support
About Tolulope Oresanya:
- Dedicated and resourceful customer service professional with over 10years of experience in the customer services sector
- Solid interpersonal, active listening and problem-solving skills with ability to actively engage members in conversation and ask open-ended question to assess their needs and identify sales and referral opportunities
- Strong communication and interpersonal skills with ability to build and maintain good relationship with members, coworkers, and management staff
- Utilized knowledge in Microsoft Office such as Word, Excel, PowerPoint, Outlook and Internet & Live chat to complete tasks, reports and communicate with customers and service teams
- Provided support by overseeing the customer service / delivery service team by working together to deliver seamless services to customers
- Provided guidance, coaching and training support to team members
Experience
- Analysed and resolved about 100 customers’ complaints over the phone and in-person and received 100% positive feedback, which resulted in personal and organisation development.
- Updated products and services and informed customers of all options available to them; selected best option without confusion and signed customer immediately on to new & existing products.
- Identified and resolved inquiries and complaints to achieve mutual satisfactory solutions
- Efficient problem solver
Education
Bachelor of Science Food Science and Technology
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