SHORIFUL HAQUE

• Develop, implement and evaluate policies and procedures for Marriott hotel standards 
• Actively participate in the management of the hotel's financial and material resources and support major transformation projects.
• Produce invoices, follow up on accounts payable and receivable, apply payments
• Balance the accounts and close the cash registers of the various points of sale and produce a daily report
•• Balance the accounts and close the cash registers of the various points of sale and produce a daily report
• Ensure follow-up of administrative tasks and assist the general manager 
• Human Resources Management
• Production/approval of payroll and miscellaneous reports  
• Handle and follow up on customer comments and complaints 
• Supervise the various departments of the hotel in order to ensure the support and impeccable operation of the hotel
 

Night Auditor | Front desk Agent | Front office Supervisor (2018-2020)

• Ensures the permanence of the reception-reception of the establishment during the day and night, vigil
to the quality of the services offered to guests and guarantees the calm and safety of the hotel during the night
• Balance the accounts and close the cash registers of the various points of sale and reception and reduce the daily report of income
• Greet guests upon arrival, verify booking details and ensure payments
• Handle and follow up on customer comments and complaints
• Promote the establishment's services, tourist attractions and various activities in the region and make reservations as needed
• Respond to customer requests, make arrangements and follow up
• Produce weekly front desk schedule, inventory of the department and training new hire

Diplôme d’études collégiales                                                                                                                        2018
Collège Montmorency, Laval (Programme: Technique de tourisme, terminé en Mai 2018)

Certification de guide-accompagnateur en tourisme d’aventure                                                             2014

Alta Expédition, Alberta 

Diplôme d’études secondaires                                                                                                                     2012

École secondaire Antoine-de-Saint-Exupéry, Montréal