Shyma Preman

A dedicated worker aiming to help achieve company goals and take on more responsibility as quickly as possible. Able to troubleshoot issues quickly while maintaining high level of professionalism, patience and efficiency

Worked at Telecommunications Customer care executive and Sales Associate 

 Sales of telecom offers & Managing incoming calls and inquires  Information updating of new clients.  Service requesting and resolving customer complaints.  Training new interns and Managing database records  Recommend the appropriate product or service to customer.  Identifying and assessing customer needs  Technical support to customer in need. 

Worked at Dental Clinic and Dental Departments (Administration )

 Managed and handled large amount of telephone calls.  Maintained solid client relationships by handling questions and concerns with speed and professionalism.  Monitoring patient appointments  Patient education on dental care.  Kept records of client interactions, processed client accounts and filed documents.

VOLUNTEER EXPERIENCE 

NON-PROFIT ORGANIZATIONS 2008-2010 & 2021 

 Supervised registration procedures of summer outreach activities for young kids.  Self-organized numerous outreach activities for the participants.  Self-developed and trained outreach activities for the participants.  Developed educational plays and skits.  Ensured all the participants adhere policies of the organization.  Ensured accurate financial records are maintained.  Completed necessary daily reports

Bachelor’s Degree in Science

Medical Office Assistant student