About Silia Sultana:
Results-driven Customer Experience Manager with more than 5 years of diverse banking experience in various customer service roles, including Management Trainee and Customer Experience Associate. Adept at leading cross-functional teams and delivering exceptional customer service by identifying and capitalizing on straightforward sales opportunities. Demonstrated proficiency in managing customer needs, executing daily banking transactions, and cultivating strong client relationships. Consistently recognized and rewarded for surpassing sales targets for banking products. Quick to adapt to emerging technologies, internet, and mobile banking applications, with a talent for effectively communicating complex concepts in a clear and concise manner.
Experience
Results-driven Customer Experience Manager with more than 5 years of diverse banking experience in various customer service roles, including Management Trainee and Customer Experience Associate. Adept at leading cross-functional teams and delivering exceptional customer service by identifying and capitalizing on straightforward sales opportunities. Demonstrated proficiency in managing customer needs, executing daily banking transactions, and cultivating strong client relationships. Consistently recognized and rewarded for surpassing sales targets for banking products. Quick to adapt to emerging technologies, internet, and mobile banking applications, with a talent for effectively communicating complex concepts in a clear and concise manner.
Education
Bachelor of Business Administration Mar 2013- Apr 2017
Major: Marketing & Finance, CGPA: 3.83 Out of 4
Academic Achievement: Graduated as Magna Cum Laude
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