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Silia Sultana

Silia Sultana

Former Banker

Customer Service / Support

Calgary, Alberta

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About Silia Sultana:

Results-driven Customer Experience Manager with more than 5 years of diverse banking experience in various customer service roles, including Management Trainee and Customer Experience Associate. Adept at leading cross-functional teams and delivering exceptional customer service by identifying and capitalizing on straightforward sales opportunities. Demonstrated proficiency in managing customer needs, executing daily banking transactions, and cultivating strong client relationships. Consistently recognized and rewarded for surpassing sales targets for banking products. Quick to adapt to emerging technologies, internet, and mobile banking applications, with a talent for effectively communicating complex concepts in a clear and concise manner.

Experience

Results-driven Customer Experience Manager with more than 5 years of diverse banking experience in various customer service roles, including Management Trainee and Customer Experience Associate. Adept at leading cross-functional teams and delivering exceptional customer service by identifying and capitalizing on straightforward sales opportunities. Demonstrated proficiency in managing customer needs, executing daily banking transactions, and cultivating strong client relationships. Consistently recognized and rewarded for surpassing sales targets for banking products. Quick to adapt to emerging technologies, internet, and mobile banking applications, with a talent for effectively communicating complex concepts in a clear and concise manner.

Education

Bachelor of Business Administration                                                                             Mar 2013- Apr 2017

Major: Marketing & Finance, CGPA: 3.83 Out of 4

Academic Achievement: Graduated as Magna Cum Laude

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