Simran Kaur

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Manage Administrative functions of the practice. Provide through answers and solutions and provide exceptional customer experience. Customer manager with substantial experiences and outstanding skills to build customer loyalty and retention. Accustomed to working in a fast-paced environment with the ability to think quickly and successfully handle difficult clients. Seek opportunities to improve customer relations and increase efficiency in fast-paced settings. Work well under pressure, multitasking to handle diverse office nee

EXPERIENCE
● Documentation
● Payment processing
● Call management
● Decision making
● Time management ● Customer relations
Line Cook | January 2021 - Present | Pizza Delight | Summerside, PE, Canada
● Present food using plate presentation techniques.
● Coordinate completion of menu items with the server.
● Prepare a work checklist and organize workstations for each shift.
● Requisition of food with necessary approvals according to policy.
● Check and maintain coolers and storage areas for cleanliness, quantity and quality of food.
● Takes proper care of ranges, ovens, broilers, fryers, utensils and other equipment.
● Work in a team-oriented environment and under demanding conditions.
● Help train or offer direction to apprentice or extern cooks.
● Prepare stocks, soups, cold coups, sauces, bisques or mayonnaise for serving.
● Prepare and cook meat, poultry and seafood.
● Wash peel, cut, seed fruits and vegetables to prepare them for consumption.

Merchandising Fashion Associate | December 2020 - present | Walmart Canada | Summerside, PE
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Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure.
Processing and stocking all fashion merchandise.
Keeping the sales floor area clean and tidy for the customer.
Merchandising non-modular fashion items.
Ensuring proper fixtures and supplies are used and replaced if necessary. Using proper signage as the modular dictates (i.e. beanies).
Replenishing and merchandising seasonal merchandise in a timely manner.
Clinic receptionist | Dec 2018 - April 2020 | Ancient Alternative Okanagan | Kelowna, BC
● Maintained regular contact with clients and identified opportunities to deliver benefits to clients' relationships.
● Offer pricing to deliver feature recommendations to management and cross functional teams.
● Managed clinic finances, including preparing invoices and accepting payments for completed services.
● Planned successful business events using strong organizational, planning and problem-solving abilities.
● Enhanced customer satisfaction with fast, knowledgeable service.
● Helped the team handle high-volume work by prioritizing tasks and organizing supplies.
● Managed files and continuously updated and organized records.
Supervisor | April 2018 - March 2020 | Subway | Kelowna, BC
● Verified employee performance, checking each job and retraining or disciplining to correct problems.
● Improved team performance by offering technical direction and hands-on supervision.
● Helped the team meet targets by keeping stock levels optimized and coordinating
necessary resources to support employees' needs.

● Protected team members from unnecessary risks by mandating use of protective equipment.
● Boosted product sales through effective collaboration with retailers and sales representatives. Served customers by going above-and-beyond to offer exceptional support for all needs.
Receptionist | May 2017 - August 2017 | Holidays Inn | Kelowna, BC
● Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces.
● Managed multi-line telephone system to answer incoming calls.
● Conveyed information to internal and external parties by drafting letters, memos, and
emails.

Associate of Arts, Okanagan College, Kelowna BC
Liberal art of education in subjects such as Mathematics, Literature, History, Psychology and Life Sciences. Some of the skills I developed through these courses are Oral and written communication, ability to work in collaboration with others. Applying theoretical knowledge in real life. Mathematical and scientific reasoning. Analysis, synthesis and integration of knowledge.