Simran Laicha

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings

Cashier
DOLLARAMA, Calgary, March 2024 – Present
 Resolved customer complaints professionally in accordance with company policy.
 Organized promotional displays or arrange merchandise on counters or tables to promote sales.
 Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
 Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
 Balanced daily transactions on a computerized point-of-sale system.

Team Leader
DOLLARAMA, Montréal October 2022 – October 2023
 Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
 Created training materials and conducted group trainings on new processes or procedures.
 Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
 Coordinated team activities and delegated tasks to ensure efficient completion of projects.
 Analysed data from various sources to identify areas of improvement in the department & operations.

Receptionist
BANARAS DINING AND LOUNGE, Dehradun, India Jan 2022- August 2022
 Updated daily log book with information about visitors entering the premises.
 Scheduled appointments for clients, customers, and other visitors.
 Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
 Maintained a neat reception area by organizing materials and tidying up furniture.
 Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

January 2024 – Present
PORTAGE COLLEGE, Calgary DIPLOMA IN ADMINISTRATIVE PROFESSIONAL CERTIFICATE
Administrative Assistance and Secretarial Science