sneha thomas

Hi Recruiter,

I am a self-motivated self-starter and progress-driven professional who is goal-oriented, with an extensive customer support background in the industry. I worked on both admin and IT software jobs and my total experience in the service sector is more than 3 years.

Please give me a chnce to discuss more about my experince.

Thank you for your time. It would be a pleasure to speak with you and I look forward to hearing from you soon.

Sincerely,

Sneha Thomas

15th August,2023

Employment Experience 

L.T.S, St. Julia Billiart Catholic School, Markham, Ontario.                                                                                                                                                     Dec 2021- till now

• Providing lunch time supervision and recess time assistance for Elementary class students.
• Guiding the kindergarten-Special kid assistance for lunch time as well as in the recess time.
• Providing the support for kids and monitoring their safety and wellbeing during the outside Recess time, after lunch.
• Looking out if the kids play safely and ensuring that they are within the allowed premises for Recess time.
• Instructing kids to go to the Office for any medical support, after continuously monitoring the kids for any falls or mishaps during the Recess time.
• Actively listening to the problems faced by students during the lunch Recess and solving those issues judiciously.
• Making sure to note the names and grades of kids who are going back to the office or class rooms and giving them a reminder to inform once they are back.
• Ensuring that no dangerous things, words or actions are coming from any student 
• Helping the School office through Voluntary office jobs, whenever needed 
• Performing Voluntary jobs like checking and Trimming unwanted Documents
• Performing arranging of needed print out materials and books
• Arranging notices to be distributed in each class, according to the class size
• Checking the number of items from vendors according to the receipt.

Revising Officer; Toronto Elections                                                                              Date:2022-10-24

1. Performed tasks diligently and accurately

as for Election Official as per Toronto Elections rules and policies.

Postal Clerk

Canada Post – Shopper’s drug Mart                                        - Jan 2021 – Nov 2021

• Provided superior and efficient customer service by answering queries over phone and in person and resolving complaints 
• Welcome customers warmly, processed postal service and transactional needs; up sold and recommended services and promotions to customers
• Understand customer personal postal needs and integrates marketing promotions and programs into customer conversations
• Ensured loss prevention systems and procedures were performed as per guidelines, protected assets and complied with all regulatory, legal, and ethical requirements
• Remained extra cautious of suspicious patterns of activity and customers that are suspected to be related to money laundering
• Controlled cash, money order and stamp inventory as per cash handling policies and procedures

Sr. Android Developer                                                                           

UTF Technologies - India                                                                                      -July 2020 – Sept 2020

• Experienced working with creation of an e-Commerce Application 
• Experience in creating UI/UX for login screens.
• Addition of customer centered features like reverting complaints to App’s Customer care number.
• Addition of features like adding /sharing photos by registered customers- among friends.
• Addition of features as present in web/phone Chatting platforms.
• Provided IT support for clients as per company's product App.

Android Developer                                                                                 

ITC Infotech - India                                                                                                -Jan2018 – Mar 2020

• Experienced working with remote data via REST and JSON, presented project plans and business recommendations to senior leadership and teams
• Provided IT support for clients as per company's product App 

Front Office Executive                                                             

MPC Advertising, Technicolor - India                                                                  Jan 2017- Sept 2017

• Carried out administrative activities ensuring correct flow of information, handled vendor and staff issues 
• Receiving visitors at the front deck by greeting, welcoming, directing and announcing them appropriately
• Experience in answering screening and forwarding incoming phone calls
• Maintain office security by following safety procedures and controlling access via the reception desk
• Experience in checking and ordering office supplies and used company specific tracking logs, MS Excel for keeping inventory of stock
•  Updating calendars and schedule meetings
• Familiar with· Invoice management and statement generation
• Assist with project documentation including typing, editing, compiling, and formatting various reports, proposals, memos, and other correspondence
•  Other general administrative duties assigned by management
• Liaised between team members and managers to ensure productions were running smoothly.

Part time, online TESL (Continuing Education) course                                                 -Aug-2022 till Sept 2024     

Centennial college – Canada  

Master’s degree in VLSI& Embedded Systems                                                                                Jan 2015

MG University - Kerala, India ; 8.79(CGPA)