fasih pirzada

I am currently employer of Bell Canada and I have a good experience in the IT project

Objective                                                                                          

7+ years’ experience in project management of various business streams including Cloud, Networking, Audit, Security, Call Center, and Human Resources with successful track record for over achieving expectations. Planned and managed multi-million-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains. Skilled in streamlining operations and maintaining schedules to ensure maximum customer satisfaction and business revenue. Expertise in coordinating with diverse teams and resources to complete objective

                                                                                                                                                                                                                
Strengths & Skills                                                                                         

Professional Experience                                                                 

IT Project Manager – Bell Canada                                                                                                                                   October 2021 - Current

• Successfully managed multiple IT projects with budgets ranging from $500K to $3M, including software development, infrastructure, and migration projects
• Led project teams of up to 10 members, including developers, QA engineers, and business analysts, ensuring projects were delivered on time and within budget
• Collaborated with stakeholders to define project requirements, scope, and timelines, and provided regular updates on project progress
• Managed risks, issues, and dependencies, and developed contingency plans to mitigate potential project delays.
• Conducted regular project reviews to identify areas for improvement and implemented changes to increase project efficiency and effectiveness

Bell Readiness and Hardening: Execute planned system failures in order to test the readiness and efficiency of the disaster recovery plan in place for Service Assurance Apps at Bell and to ensure the readiness of our non-production environments to both meet non contractual commitments to external partners and to de risk the delivery of multiple concurrent projects depend on the same environments 

IT Project Manager – TD Bank                                                                                                                                  January 2020 – October 2021

• Facilitate the design, deployment and migration of Microsoft SharePoint/Office365/Azure to the Cloud, including Identity Management components, in a complex, heterogeneous Technology and Business Application Environment
• Schedules and conducts status meetings with involved staff and management, to ensure timely completion of project tasks and addressing and resolving problems that could prevent timely completion of the project
• Clear understanding of Business/Technical Requirements, Statement of Work, and Strategic Plan creation as they apply to projects
• Solid understanding of System Development Life Cycle, Technical/Technological and other methodologies
• Extensive Business Project Management experience in all facets of technology (unit, functional, integration, system, regression, penetration, and performance) is required
• Experience in strategy creation and execution for a large project/program
• Ability to drive collaborative consensus in a complex business environment
• Demonstrated expertise in the field of Cloud assessment, planning, proof of concept and execution strategy creation

SharePoint Database Migration Strategy: Migrate TD Enterprise SharePoint sites from end-of-life versions / platforms to SharePoint Online and SharePoint 2016. To align with the bank's direction on maximizing cloud investments and deprecate dependency on on-premises infrastructure to move towards a benefit saving model (O365 Storage Cost Model). Applications owners engaged and seamless migrations taken place help TD move towards a more evergreen platform that continuously upgrades itself over time eliminating future currency debt.

IT Project Manager – Scotiabank                                                                                                                    August 2018 – December 2019

• Manage project resources including procuring project staff, developing, motivating, coaching and advising
• Identified scope, functional, non-functional requirements and business rules, translated business requirements into technical solutions in agile, iterative and waterfall environment
• Wrote Business Requirements Documents (BRD), Functional Requirements Documents (FRD) and SRS based on user requirements, these documents were then used to the business case seamlessly approved 
• Created/Managed RAID logs which provided insight on project and was used to increase efficiency. The template I created was then used for other project which resulted in better project tracking and reporting 
• Increased team productivity and efficiency by following Agile methodology in JIRA to translate business/technical requirements into Agile ‘stories’, collaborated with the Product owner, business and technical team for the elaboration of these stores, determination of acceptance criteria
• Lead initiative to arrange access /onboarding / work permits for all vendors working on project and internal staff for people requiring access to offices/databases being migrated. This involved creating work permit and getting approvals. This resulted in a seamless fast approach which was adopted by other teams who used my template/contacts/work flow to execute a successful project
• Lead teams of developers in the delivery of high-quality software solutions that meet business needs 
• Define test plans and ensure that products are defect free before User Acceptance Testing 
• Facilitate the User Acceptance Testing process, developing rollout plans and procedures 
• Maintained project financials / budget planning/ forecasting using PPM
• Ensure appropriate systems development and project management processes are being utilized 
• Make presentations to steering committees or project sponsors 

GTA Area Network/ Datacenter Upgrade: This objective of this project was to refresh/upgrade all existing network and facilitate upgrade of BNS Datacenters. This included enabling a 100 Gigabit Data Center Interconnect between our 6 Canadian Datacenter’s and move to a hybrid 1/10 gigabit connectivity model for our major Executive Office locations. Enable the network to scale to 100 Gigabit to service Scotiabank’s business needs, introduce a “cloud-first” strategy, digitization, and address the capacity requirements associated with the changing scale of work locations

Continuous Integration and Delivery (CIAD): This project provides a set of processes and tools to enable the adoption of Continuous Integration and Delivery at Scotiabank, and assist teams with enabling CIAD for their applications. The purpose of the project is to provide an enterprise pipeline for teams to provide setup licenses, design, build, configure, and support and infrastructure, which teams have previously been doing separately. 

Tangerine HR & Finance Transformation Project: Successfully transitioned ~1200 Tangerine employees to Scotiabank Human Resources Delivery model.  The scope included all HR systems, compensation and benefits offerings, employee experience and HR Services support and delivery. The initiative led to adoption of a co-existing strategy between both organizations while adopting a streamline strategic long term end state solution.

Scrum Master / Senior Project Control Officer – Scotiabank                                                                August 2017 - August 2018

• Maintain the project files; this pertains to project documentation, approvals, drawdowns, spreadsheets, meeting minutes, monthly status reports, third party contracts and other correspondence and documentation as appropriate. 
• Maintain the budget; this includes auditing items to be delivered under projects, reviewing the weekly and monthly time tracking reports for anomalies, ensuring all invoices have been approved with the proper sign-offs prior to payment and ensuring drawdowns are properly recorded and maintaining ongoing cost to complete forecasts. This includes full reconciliation of the project budget and completing investigations for differences as they occur. 
• Acted as Agile coach and mentor to all levels of the organization to training/on-boarding new staff members to Agile practices and tools.
• Improved team productivity by facilitating various meetings supporting development life-cycle and assist product management in maintaining product backlog.
• Responsible dependencies between scrum teams and working with engineering leadership to ensure project reporting requirements are being met.
• Reduced bottleneck in quality assurance with scrum teams by applying advanced QA processes and enforcing them
• Act as the project secretariat; this includes preparing/distributing agendas, attending meetings, preparing/distributing clear and detailed minutes on a timely basis, recording, communicating and following up on action items and maintaining project distribution lists. 
• Support the Delivery Manager to ensure all appropriate areas are represented on the project team and to maintain momentum of the project against a background of constantly conflicting priorities. The individual is required to multitask on several projects at one time depending upon complexity and activities in progress. 
• Formally document and cost project activities by using the Microsoft Project tool Definition of development activities at sufficient detail levels 
• Assisted Project Manager to develop project scope, cost and time estimates, detailed project roadmaps, schedules, work break down structure (WBS), communications framework, and reporting structure
• Ongoing communication of project status, completing the agreed-on project reports and escalating issues to the Delivery Manager, or Senior Delivery Manager as required    

At Home Agents (AHA): Created a Proof on Concept (POC) related to Contact Center that would transition into a project if successful. The current AHA technology is outdated and expensive, this required us to explore other vendors with better and more cost-efficient technology. Once the POC was verified and tested it will transition over to a Project 

Project Coordinator – CIBC                                                                                                                     February 2017 – August 2017

• Lead Project Coordinator dedicated to a project which involved upgrading all Contact Centers across Canada with newer business applications and spanned over 2 years. 
• Support 3 directors and 9 project managers to control, manage, and monitor a large scare project
• Create presentations and decks for various program meetings outlining updates and status of project
• Responsible to chair meetings, create agendas, meeting minutes and status reports 
• Facilitate evolving best practices by capturing relevant information at project closure to derive lessons learned. 
• Track project milestones and deliverables on a High-Level Project Management Road map, and provided updates to the executive team 
• Provide administration support such as booking calendars, setting up meeting and work on expense reports
• Managed 100s of contractors by setting them up with CIBC systems and ensuring they complete onboarding/off boarding process
• Track and updated project budget and financials throughout the project life cycle 
• Maintain MS Project Plan, Planview, Issues/Risk Log for the project 

Project Coordinator – Scotiabank                                                                                                                  July 2016- February 2017

• Syntelate Dialer Upgrade – Scotiabank Call Center was upgrading its internal dialer to Syntelate Avaya dialer, this required extensive relationship building and coordination between cross functional teams 
• Decreased migration time for Syntelate dialer upgrade across the bank to improve usability and productivity for users by providing a successful schedule across cross functional teams
• Reduced risks turning into issues by reporting them early and finding/enforcing mitigating them 
• Organized and controlled project activities, chaired and managed project related meetings, prepared project meeting minutes and status reports 
• Regularly updated, tracked, and followed up with RAID logs ensuring all stakeholders are up to date and project is flowing as planned
• Improved project understanding among cross functional teams by implementing and helping manage project communication requirements, communicated relevant project information to the client and project team on several projects
• Facilitated and documented lessons learned on various projects

Sales Representative – Scotiabank                                                                                                                          July 2015- July 2016

• Recognized for exceeding expectation regularly and awards Excellence All-Star Sales award from the Director
• Demonstrated ability to interact and maintain effective working team relationships within the various departments of the contact center
• Effectively exceeded sales goals by presenting company products and services to current and potential clients
• Maintain a high-volume workload within a fast-paced environment 
• Completed comprehensive training and developed knowledge in various banking solutions (mortgages, lines of credit, loans, credit cards etc.), insurance, Day to Day banking accounts, and Investments
• Performed Quality Assurance and reported incident/errors to supervisors
• Assigned to train and mentor new members coming onto team with best practices and policies
• Troubleshooting Scotia Online issues and providing solutions
• Reduced customer effort with the presentation of self-serving banking options such as Digital Channel

Education

Scrum Master Certification                                                                                                                                                                  In Progress

Project Management Institute (PMI)                                                                                                                                       December 2021 
University of Ontario Institute of Technology, BSc                                                                                                                          April 2014