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sofia acosta

sofia acosta

Product Owner - Administrative/Virtual Assistant

Services provided: API Product Managers , Business Analysts , Customer Service & Account Management , Project Management , Scrum Product Owner Contractors , Business Analysis , Digital Product Managers , Analysis / Data / Strategy / Plans , Agile Product Managers , Product Owners , Kanban Product Owners , Support - Virtual Assistant Services

Technology / Internet

Vancouver, Metro Vancouver Regional District
$30 / hour
Approximate rate

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About sofia acosta:

I have a Bachelor in Business Administration with strong interest in the financial industry specifically in the IT sector. I have extensive knowledge launching new products, covering projects, developing solutions that are customer-centric and data-driven. I am a fast and eager learner, creative, detail-oriented with a great interpersonal skills and significant ability to work under pressure

Experience

Product Owner, Prisma Medios de Pago

Buenos Aires - Argentina | 2019 -2023

 

  • Started in 2019 in the capacity of Charge back and Fraud analyst.
  • Verify data and documentations provided in each case, generate a diagnosis for banking entities Implement risk parameters in accordance with the values ​​predefined by management
  • As early as 2021 I obtained promotion to Brands Operation Coordinator where I planned, configured and monitored new banking products.
  • Operational link between Prisma and the main brands in the market: Visa, Mastercard, Amex
  • Helped the Banks save 500K avoiding paying for Visa products they had no use for
  • In 2022 I finally got promoted to Product owner where I had a team of 7 in charge of synching one unique sales goal.
  • Work closely with stakeholder teams to launch new features, develop release communication and go to-market-strategy.
  • Created OKRs and roadmaps for the team keeping in mind the business strategy and prioritizing the product backlog
  • Took ownership of the incidents through the solution within the team
  • Developed and deployed Apple Pay and Google Pay. Increase sales over 60% from the launch

Education

Customer Relations Specialist Diploma

Cornerstone International Community College of Canada

Vancouver, BC | 2023 - Present

 

Bachelor's Degree in Business Administration

Universidad Argentina De La Empresa

Argentina | 2015 - 2019

Certified Scrum Master | Coursera | 2023

How to use Roadmap in Jira | Coursera | 2022

Certified Product Manager | Coderhouse | 2022

Women with great professional ambition | Universidad del CEMA | 2021

Excel Advanced | Education IT | 2020

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