Sofia Fajardo

Experienced and reliable Customer Service Representative with a strong track record of handling customer inquiries, resolving issues efficiently, and maintaining a high level of client satisfaction. Skilled in communication, problem-solving, and multitasking in fast-paced environments. Committed to delivering exceptional service and building positive customer relationships.

I have one year of experience as a call center agent, where I focused heavily on providing excellent customer service. In this role, I handled a high volume of calls, assisted customers with various inquiries, and resolved issues efficiently while maintaining a professional and friendly attitude. This experience strengthened my communication skills, patience, and ability to work well under pressure. In addition, I have previous retail experience, where I interacted directly with customers, managed transactions, and maintained a welcoming store environment. These roles have helped me build strong communication skills, adaptability, and a customer-first mindset across different service settings.

My most recently completed level of education is high school, where I developed a strong foundation in communication and problem-solving. I also began post-secondary studies in architecture, which helped me strengthen my attention to detail and organizational skills. This background supports my ability to adapt quickly and think critically in customer-facing roles.