Stephanie Del Monte

Advance Bachelor of Arts Degree (specialising in Sociology and minoring in Anthropology) | 5+ years of customer service experience | 1 Year of clerical experience 

Experience

H&M / Sales Coach
July  2019 - PRESENT
In charge of mentoring and educating new hires  on the responsibilities and duties of a sales advisor, providing training on stockroom shifts, sales floors routines and cashiering
Meticulously operated POS system transactions that include credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
Anticipated customer needs, providing them with excellent customer service while upholding brand standards
Maintained a clean organised inventory and curated displays of rotating seasonal clothing and accessories 
Supported opening and closing of cash registers, preparing bank deposits, till settlements, etc.,  demonstrating leadership and punctuality
Proactively stayed informed about H&M’s latest sales offerings and signed 150+ customers up for the loyalty program

Menchie's Frozen Yogurt/ Cashier
September 2017 -  June 2019
Administered register transactions through cash and card
Welcomed every customer while answering questions and providing assistance when necessary
Carried out custodial duties such as washing dishes, sweeping/mopping floors, cleaning yogurt machines, etc.
Proficiently tended to customer needs all while preparing orders from various online food  delivery services
Main Street Auto / Front Desk Clerk

June 2015 - September 2016
Responsible for greeting customers, while  responding to  general inquiries and issues
Managed customer files through computer database system, creating and changing customer profiles
Upheld a strong level of professionalism when assisting customers in person all while maintaining the flow of incoming phone calls
Arranging and scheduling appointments with new and existing customers
Maintained a neat and organized work space throughout the day
Performed a number of clerical duties such as data entry, filing paperwork electronically and physically, composing and replying to emails, etc. 
Processed customer payments through cash and credit/debit transactions

Education

University of Manitoba / Advanced Bachelor of Arts Degree
September 2016 - May 2021
Majored in Sociology with a minor in Anthropology
Dean’s Honor List: students who achieved a minimum 3.75 GPA or higher while taking a minimum 12 credit hour course load (2017-2021)