Stephanie Travis

With extensive experience in customer service and restaurant management, I have a proven track record of effective communication, infectious enthusiasm, and pro-active conflict resolution.
I am confident in providing positive interactions and customer focused solutions. I am passionate about conveying a company’s mission, while curating memorable interactions and creating loyal customers. 

COLD GARDEN BEVERAGE CO. 
SERVER & BARTENDER
MARCH 2021 - OCTOBER 2022

• PROVIDE AN ENTHUSIASTIC AND KNOWLEDGEABLE EXPERIENCE 
• COMMUNICATE EFFECTIVELY AND RESPECTIVELY IN HIGH-INTENSITY SITUATIONS
• MAINTAIN A CONTROLLED, FAST PACED ENVIRONMENT
• ENSURE COMPANY AND PROVINCIAL REGULATIONS ARE ACUTELY FOLLOWED,
  WHILE UPHOLDING EXPERIENCE QUALITY FOR ALL PATRONS
• ANTICIPATE AND IDENTIFY PATRON NEEDS
• PROVIDE CUSTOMER FOCUSED SOLUTIONS

EIGHTY-EIGHT BREW CO. 
SERVER & BARTENDER
AUGUST 2019 - OCTOBER 2020

• PROVIDE AN ENTHUSIASTIC AND KNOWLEDGEABLE EXPERIENCE 
• COMMUNICATE EFFECTIVELY AND RESPECTIVELY IN HIGH-INTENSITY SITUATIONS
• MAINTAIN A CONTROLLED, FAST PACED ENVIRONMENT
• ENSURE COMPANY AND PROVINCIAL REGULATIONS WERE ACUTELY FOLLOWED,
  WHILE UPHOLDING EXPERIENCE QUALITY FOR ALL PATRONS
• ANTICIPATE AND IDENTIFY PATRON NEEDS
• PROVIDE CUSTOMER FOCUSED SOLUTIONS 
  
  BUTCHER AND THE BAKER 
  GENERAL RESTAURANT MANAGER
  JANUARY 2019- AUGUST 2019
• RESTAURANT ADMINISTRATION- INPUTTING, SCHEDULING, COSTING, AND FORMULATING EXCEL SHEETS
• CREATE INSTRUCTION MANUALS & RECIPE SHEETS
• HIRE NEW TEAM MEMBERS- ONBOARD, TRAIN, OVER-SEE GROWTH.
• HANDLE CUSTOMER INQUIRIES IN A TIMELY AND PROFESSIONAL MANNER, 
  BY PHONE, EMAIL, AND IN- PERSON.
• EVALUATE COMPLAINTS AND OFFER CUSTOMER FOCUSED SOLUTIONS
• UPHOLD PROVINCIAL HEALTH REGULATIONS
  
  FIASCO GELATO CAFÉ & FACTORY 
  DIRECTOR OF FIRST IMPRESSIONS & café MANAGER
  JANUARY 2017- DECEMBER 2018
• PROVIDE AN ENTHUSIASTIC & KNOWLEDGEABLE EXPERIENCE TO EACH PATRON,
   IN PERSON, THROUGH EMAIL, OR VIA PHONE
• ENSURE EXPERIENCES WERE INFORMATIVE & ENJOYABLE 
• PASSIONATELY CONVEY THE COMPANY’S MISSION
• COORDINATOR OF THE WELLNESS PROGRAM
• RAISED THE GOOGLE STAR AVERAGE A FULL STAR DURING CAFÉ MANAGEMENT

ENGLISH- FLUENT
SPANISH- INTERMEDIATE
FRENCH- NOVICE
ITALIAN- NOVICE

HIGH SCHOOL DIPLOMA
CRESCENT HEIGHTS HIGH SCHOOL
CLASS OF 2012