Sunny Omenazu

Energetic worker with strong time management skills who thrives in a fast-paced, dynamic environment. Customer-oriented worker successful at troubleshooting and handling customer support issues in a timely manner. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. I am also well experienced in providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Also very well in being able to deescalate a situation when one arises on the drop of a hat. I am also a fast learner so a new path would not rip me up as i can retain new information very efficiently.

09/2020 to 12/2022 Marketing Executive YS Training and Consultancy, Malaysia
o Maintain close client communications while clearly defining marketing objectives.
o Provide support to the marketing manager and other key team players.
o Hold regular staff meetings to track progress of all ongoing campaigns.
o Devise effective ways to increase product sales.
o Assemble marketing teams for each project.
o Effectively managed a high-volume of inbound and outbound customer calls.
o Addressed and resolved customer product
complaints empathetically and professionally.
o Gathered and verified all required customer
information for tracking purposes.
o Accurately documented, researched and resolved
customer service issues.
o Resolved service, pricing and technical problems for customers by asking clear and specific questions.

05/2017 to 11/2019 Real Estate Project Manager Modern Structure Builders Ventures, Nigeria
o Providing formal progress across all assigned projects and ensuring completion of project documentation / reporting.
o Being the lead within Real Estate for any Incidents as a product of Real Estate projects, ensuring on site attendance and support to the Incident team.
o Taking action to meet challenges without prompting from
others.

o Owning the project lifecycle including areas such as initial tax analysis on budgets, project closure, budget reconciliation and finalization of accounts.
o Ensuring key objectives for each project are delivered on time and to the satisfaction of the agreed stakeholders and line with any associated acceptance criteria.
o Attendance and support in any tendering processes

02/2016 to 01/2017 Customer Service Representative Westpay Glabal, Lagos
Nigeria
• Answered nearly 60 calls daily from customers inquiring about product usage, billing issues or general company information.
• Received recognition on four different occasions for mediating conflict and keeping the business throughout the process.
• Learned about eight different products and competently provided customers with information about each one, complementary products and suggestions for their usage.

Msc. in Cyber Security
Institution : Sault College Toronto Campus
Year of Starting : 2023
....................................................................................…Msc. in Information Technology Management (ITM)
Institution : Binary University of Management & Entrepreneurship (Malaysia)
Year of Passing : 2019
........................…. .................................................... Bsc Hons Computer Science
Institution : Binary University of Management & Entrepreneurship (Malaysia) Year of Passing : 2016
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Industry Specialist Profession (ISP) On Information Technology Industry (IT)
Institution : Binary University of Management and Entrepreneurship (Malaysia)
Year of Passing : 2016 ......................…..............................................................
Industry Specialist Profession (ISP) On Telecommunication Industry
Institution : Binary University of Management and Entrepreneurship (Malaysia)
Year of Passing : 2019 .........................….......................................................... West African Senior Secondary School Certificate (WASSCE).
Institution : Abia State Senior Science School Ihie (Nigeria). Year of Passing : 2011