surekha Pertab

Diligient, adaptable and resilient. 

I thrive in challenging situations, continuously striving for excellence.

I embrace change, quickly adjust to new environments and

maintain a strong resolve in the face of obstacles.

 Sep 2010 - Apr 2023                 Profile Corporate Services (Pty) Ltd                        `

IMPLEMENTATION & CUSTOMER SUPPORT SPECIALIST

• Profile Integrate – customize and implement nettpay, third party, garnishee, creditor and third party recon modules
• Profile eClocker – customize and implement timesheets and time and attendance roster modules via mobile technology
• Profile ePayslip – customize and implement virtual payslips module via mobile technology
• Run training workshops onsite or online. Compile training manuals for different levels of users 
• Respond to and resolve client queries efficiently through telephonic and email support
• Assist with money/data reconciliation with an average monthly pay away of +900 million rands.
• Manage and support a country wide database of +200 clients:
• Awarded Best IT and Client Liaison Award since initiation_2020/2021/2022
• Profile awarded Third Place in SA Payroll Association Awards_2020 
• Mar 2023 – successfully implemented salary payments for Altron Group worth over 470 million rands.

May 2004 – Aug 2010                     Net1 Fihrst Holdigs (Pty) Ltd                                                            

GARNISHEE ADMINISTRATOR > SOFTWARE IMPLEMENTATION & SUPPORT CONSULTANT

• Employed as Garnishee administrator from May 2004 to Mar 2005 – duties included telephonic assistance, correspond to client queries via email.  Update and manage internal garnishee database.
• Implement and manage the full life cycle of the Fihrst Connect software.   
• Manage and successfully support a database of +130 clients. 

Sep 2002 – Mar 2004           S. Govender                                                                                                                          

PERSONAL ASSISTANT TO MR. S. GOVENDER

Mr. Govender owned the following businesses when Peach & Hatton closed:

• Astral Agencies – consulting services
• Foto Flash, Berea Centre – Kodak lab
• Autopage Cellular, Davenport Centre – cellular franchise
• iTalk Cellular, Stanger – cellular franchise
• Insolred Properties and Unitrade 855 (Pty) Ltd – property companies
• Purchased raw materials for a furniture company via Astral Agencies
• Property management - invoicing, arrange repairs and maintenance
• Retail stores management - staff recruitment, salaries, creditors, debtors, stock purchasing, banking and monthly commission reconciliation
• Unipos software implementation 
• Assisted Mr. Govender with cricket matters in his capacity as President of the KwaZulu Natal Cricket Union

Apr 2002 - Aug 2002       Peach & Hatton International                                                                                           

PERSONAL ASSISTANT TO MANAGING DIRECTOR (MR. S. GOVENDER)

• Diary management
• Assist with local and international travel arrangements
• Compile reports and presentations

Jun 2001 – Mar 2002         Barking and Dagenham College                                                                                                                                                       

ADMINSTRATIVE ASSISTANT > SENIOR PERSONNEL ASSISTANT

• Send +200 recruitment packs weekly
• Process payroll claims for +500 staff
• Arrange interviews and prepare interview paperwork
• Assist with payroll audit checks
• Working time directive management
• Process annual leave and toil
• Process new employee paperwork, incl. police and pre-employment health checks
• Manage +200 casual staff files
• Maintain personnel management system (Paradigm) 

May 2000 – May 2001          The Calthorpe Arms                                                                                                     

BARTENDER

• Serve alcohol and non-alcohol drinks, serve food, stock replenishment
• Manage and maintain a 30-seater restaurant
• Assist with functions
• Assist with meal preparation
• Pub was awarded CAMRA Pub of the Year Award_2001

Apr 1997 – May 2000           Megacor (Pty) Ltd                                                                                                             

PERSONNEL ASSISTANT

• Process weekly wage for +200 staff on Paywise payroll software
• Prepare weekly, monthly and bargaining council reports
• Manage sick leave, create bank files, maintain employee files and records
• Chair disciplinary enquiries

PERSONAL ASSISTANT TO MANAGING DIRECTOR

• Duties were the same as for when I worked at Peach & Hatton. Mr. S. Govender was Managing Director at Megacor (Pty) Ltd

• Certificate in Comptia A+ _Careers IT_2010 
• Certificate in Bookkeeping _Varsity College_2006
• Short Course Certificate _Paywise Payroll Operator _1997 
• Certificate in Computing _Durban Computer College_1995
• National Senior Certificate with exemption pass. Trade_Technika Electrical_1994