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Mississauga
Sushma Deivanayagam

Sushma Deivanayagam

Business Analyst / Customer Service Rep

Customer Service / Support

Mississauga, Ontario

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About Sushma Deivanayagam:

Business Systems Analyst with 7+ years of experience in system analysis, capital markets, risk management, and liquidity reporting. Proven track record in eliciting and translating business needs into technical solutions, writing complex SQL queries, documenting system workflows, and collaborating across cross-functional teams to achieve project objectives. Adept in Agile and Waterfall methodologies, with strong stakeholder engagement and a passion for aligning systems with evolving business goals. Open to Customer support roles.

Experience

Business Systems Analyst with 7+ years of experience in system analysis, capital markets, risk management, and liquidity reporting. Proven track record in eliciting and translating business needs into technical solutions, writing complex SQL queries, documenting system workflows, and collaborating across cross-functional teams to achieve project objectives. Adept in Agile and Waterfall methodologies, with strong stakeholder engagement and a passion for aligning systems with evolving business goals. Open to customer support roles.

Education

I recently did my Ontario Graduate Certification in Business Analytics and Project Management. Also, did my bachelors in Computer Science Engineering.

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