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Susith Damitha Bandara

Susith Damitha Bandara

Experience Global IT/Application support

Technology / Internet

Vancouver, Metro Vancouver Regional District

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Services offered

Dynamic and people-oriented Systems/Applications and User Support/analyst professional with 10 years’ experience in providing Application, System and user technical support to users, conducting system troubleshooting and resolutions, being ITIL certified and process following, and maintaining comprehensive documentation. Well-versed in implementing security measures, overseeing technical infrastructure maintenance, and performing migrations. I am able to provide world-class Customer support and desktop support to all the clients without hesitation, going the extra step.

Application support engineer
Customer support
Technical support
System support consultant
Infrastructure operations
Approximate rate: CAD$ 30 per hour

Experience

10+ years of concentrated experience in BT Group PLC with Information Technology Services at Virtusa (Pvt.) Ltd., as summarized below:
•
Joined as an Associate Engineer-Technology Services on July 08, 2013
•
Promoted as an Engineer – Technology Services on July 01, 2014
•
Promoted as an Associate Consultant – Technology Services on January 01, 2016
•
Promoted as a Consultant-Technology Services on January 01, 2017
•
Redesignated as a Consultant-Infrastructure Operations on September 01, 2018
•
Promoted as a Senior Consultant-Infrastructure Operations on July 01, 2019
•
Promoted as a Lead Consultant-Infrastructure Operations on January 01, 2022
•
Redesignated as a Senior Lead Software Engineer on September 01, 2023
In the last 10 years, I have had opportunities to play different roles, like Application Support Engineer, Incident Manager, Change Manager and System Support Consultants, then Service Delivery Manager on the AWS base project team and private cloud base portal project. Further, during my tenure at Virtusa, I have worked with British Telecom Plc. on many projects.

Education

I am a Bachelor’s degree holder in Information Technology (Special Honors), Post graduated in Master of Business Administration (MBA)

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