Tajinder Singh

1. Responded in a polite, professional manner to support inquiries via email and voice of all learners and customers which leads to an increase in the number of new students and buyers by 5%- 10 % per month and generated 20 % additional revenue.
2. Utilized Active Directory to modify user accounts, password reset, and update group policies to help clients and achieved high satisfaction rates for the customers for better growth of the business.
3. Proven strong communication skills with handling 20 calls/ day and responding to customers' enquires.
4. Provided instructions to the customers on phone or through email related to OS installation steps, Wi-Fi configurations, and troubleshooting Windows 10 errors.
5. Provided quality service in a professional and courteous manner with extensive knowledge of computer and AV products.

Computer Network TechnicianComputer Network Technician

Net Term Solutions Inc. · Permanent Full-timeNet Term Solutions Inc. · Permanent Full-timeMar 2020 - Jul 2022 · 2 yrs 5 mosMar 2020 - Jul 2022 · 2 yrs 5 mosVancouver, British Columbia, CanadaVancouver, British Columbia, Canada

1. Upgrade carrier equipment for retail stores for the client with DSL and T1 lines and increased the Data Transfer rate of the store by 25% to achieve superior connectivity.
2. By using Fluke Network conducted several tests of the installed Network Wires for troubleshooting and testing purposes and generated wiremaps to obtain information such as wires length, reversals, split pairs, and data transfer rates.
3. Supervised a team of three (Level-1 technicians) in the process of upgrading the network devices of a small store to enhance the client security surveillance system.
4. Create 100+ network patch cables with RJ-11, RJ-45 connectors using splicing tools and networking standards.
5. Established well designed and reliable communication network to achieve high standards of digital telephone, cable TV and Internet Services in 200 + apartments in the luxury towers.1. Upgrade carrier equipment for retail stores for the client with DSL and T1 lines and increased the Data Transfer rate of the store by 25% to achieve superior connectivity. 2. By using Fluke Network conducted several tests of the installed Network Wires for troubleshooting and testing purposes and generated wiremaps to obtain information such as wires length, reversals, split pairs, and data transfer rates. 3. Supervised a team of three (Level-1 technicians) in the process of upgrading the network devices of a small store to enhance the client security surveillance system. 4. Create 100+ network patch cables with RJ-11, RJ-45 connectors using splicing tools and networking standards. 5. Established well designed and reliable communication network to achieve high standards of digital telephone, cable TV and Internet Services in 200 + apartments in the luxury towers.

Skills: Computer Hardware Installation · Cable Management · Networking · Customer Satisfaction · TestingSkills: Computer Hardware Installation · Cable Management · Networking · Customer Satisfaction · Testing

Help Desk SpecialistHelp Desk Specialist

Banga I.T Solutions · ApprenticeshipBanga I.T Solutions · ApprenticeshipMar 2017 - Aug 2017 · 6 mosMar 2017 - Aug 2017 · 6 mosIndiaIndia

1. Responded in a polite, professional manner to support inquiries via email and voice of all learners and customers which leads to an increase in the number of new students and buyers by 5%- 10 % per month and generated 20 % additional revenue.
2. Utilized Active Directory to modify user accounts, password reset, and update group policies to help clients and achieved high satisfaction rates for the customers for better growth of the business.
3. Proven strong communication skills with handling 20 calls/ day and responding to customers' enquires.
4. Provided instructions to the customers on phone or through email related to OS installation steps, Wi-Fi configurations, and troubleshooting Windows 10 errors.
5. Provided quality service in a professional and courteous manner with extensive knowledge of computer and AV products.

douglas college - computer and information system