Tathagata Mondal

Self-driven and highly motivated individual with a demonstrated history of working in the insurance, finance, BPO and KPO industry. Skilled in business development, claims administration, collections, account payables and account receivables.

I have a combined experience of more than 6 years in the the BPO, KPO, Insurance and Finance industry.
The summarized experiences are as follows
1. Senior Associate (Collections) – Clean Harbors from June 2022 till August 2022

• Connect with customers regarding late payment/ no payment
• Ensuring that collection target is met on a weekly basis
• Checking and modifying accounts receivables
• Identifying the high worth customers 
• Calling the onshore team on regular basis
• Identifying ways to minimize the timeframe for the process.

2. Senior Associate (Account Receivables)– WNS from December 2019 till April 2022
 

• Co-ordinating with Australian vendors, clients, competitors and legal advisors regarding sales and invoice management
• Cross selling insurance products
• Recovering debts from third parties
• Creating dashboards for clients and management
• Creating content for process training
• Collating data at the end of the day to share with leader
• Identifying red flags and risks relating to claims
• Coordinating with payables and invoicing team
• Ensuring that target is achieved by the new employees
   

3. Senior Associate – WNS  from February 2017 till May 2018
 

• Checking credit/debit notes and allocating them 
• Paying vendors 
• Cross selling insurance products 
• Contacting onshore team for various approvals 
• Checking with the onshore teams regarding updates 
• Claim settlements
   

4. Associate – Capita  from February 2016 till February 2017

• Contacting customers for bills receivables 
• Connecting with onshore hubs for payables 
• Resolving customer queries 
• Promoting various products and retaining customers

MBA from Dr. D.Y. Patil University