About Thais Marques:
Ethic and reliable professional with more than 10 years of experience with Human Resources Coordination. Excellent teamwork skills and logistical problem-solving. Highly goal and results oriented in leading the Human Resources team, focussed in costumer satisfaction.
Experience
RELEVANT PROFESSIONAL EXPERIENCE
HR Coordinator 2007 – 2019
TGG - Terminal de Granéis do Guarujá, Brazil
- Coordinate all areas of HR, such as recruiting and selecting, training and development, payroll & benefits.
- Coordinate and implement benefits plans
- Import, process, check, and transmit information on monthly payroll for over 400 employees.
- Calculate payable hours, commissions, bonuses, and deductions.
- Prepare and issue earnings statements.
- Issue paychecks and manage direct deposits.
- Collaborate with the accounting department by checking the accuracy of the payroll accounts
- Prepare and analyze performance data
- Prepare and analyze yearly budget for all areas of HR
- Coordinate and control employees' training in compliance with the Regulatory Norms and company’s policies.
- Collaborate with the Health & Safety department
- Coordinate day-to-day HR operations, including employee recordkeeping, responding to questions, and compliance
- Maintain employee records
- Approve leaves of absence, workers' compensation requests, and vacation periods.
OTHER WORK EXPERIENCE
Customer Service Representative May 2022 to Present
TTEC Montreal - London, ON
- Answered calls from guests and partners
- Assisted clients with their requests
- Empathize with guests and partners and provide the best solution to them
- Ensure customer satisfaction is being met
Warehouse Associate September 2021 to May 2022
WFS Ltd - London, ON
- Prepare the driver`s log according to each route
- Fill in the manifest document
- Separate products to customers according to delivering logistic
- Ensure the skids are balanced and the products are well wrapped
- Inspect the vehicle and fill in the inspection form
- Ensure the dangerous goods forms are filled out accordingly
- Deliver products to customers following the health and safety rules
Administrative Assistant Mar, 21 – Sept 2021
For You Clean Janitorial Cleaning Systems, Ltd.
- Order supplies, and control and maintain inventory
- Determine and establish procedures
- Prepare and posted correspondences
- Open and distribute incoming regular mail and other material
- Greet and directed visitors to the appropriate person
- Prepare the report of activities accomplished for the coming work shift
Education
Diploma in Business Human Resources 2021 Fanshawe College, London ON
Bachelor’s degree in Business Administration 2010 Unimes – Santos Metropolitan University, Brazil
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