Thais Gonçalves

Software Quality Assurance Analyst                                                                   October 2022 – Jul 2023

Linx (Technology for retail), Brazil.

• Successfully facilitated the approval process for over 15 diverse software applications, maintaining a commendable 90% fulfilment rate for requirements. Ensured timely delivery and adherence to allocated budgets.
• Precision in identifying and documenting high-risk requirements for the client led to a notable 30% reduction in error rate compared to previously identified requirements.
• Conducted a thorough analysis of requirements, culminating in a 50% reduction in the number of ambiguous or poorly defined requirements within the document.
• Implemented a new homologation workflow, enhancing communication between development teams and stakeholders, resulting in a remarkable 75% reduction in rework.
• Facilitated Weekly status updates and progress meetings for homologation, achieving a 100% stakeholder satisfaction rating.
• Implemented intuitive reports for quick and effective decision-making.

Software Teste                                                                                                               June 2019 – Oct 2022

SIDI (Samsung Institute of Science and Technology), Brazil.

• Conducted regression and end-to-end tests, achieving an average test coverage of 89%.
• Executed a comprehensive strategy encompassing competitive analysis, market research, and benchmarking leading to a notable 35% enhancement of the product.
• Introduced data-driven testing reports to uphold a 90% coverage of client use-case scenarios, thereby ensuring a consistent user experience. 
• Restructured and redesigned all project processes, attaining a benchmark position for the company as a project model. 
• Implemented a training platform, achieving 100% solid learning from each test conducted or how to develop test scenarios.
• Oversaw training for a geolocation project aimed at enhancing Virtual Assistant capabilities leading to a 90% decrease in test case revisions.
• Actively participated in digital initiatives such as Business RPA, achieving a 75% automation of company processes. 

SOFTWARE TESTING ANALYST                                                                               August 2018 – May 2019

Dcide (Quantitative information solutions for the electricity sector), Brazil.

• Developed and executed regression test plans, maintaining a 90% coverage of test cases, ensuring product stability. 
• Performed and documented test results and bug.
• Investigated and identified potential solutions.

QUALITY ASSURANCE ANALYST                                                                            August 2011 – Aug 2017

Unilever, Brazil.

• Lead consumer complaint investigations, achieving 100% root cause elimination and non-conformity opening.
• Implemented deviation detection checklist in the process.

Postgraduate, Analytics e Business Intelligence                                                                                       2025

Pontificía Catholic University, Minas Gerais, Brazil

Graduate, Production Engineering                                                                                                             2018

Campinas, São Paulo, Brazil