Thelma Duntoye

Dependable and service-driven professional with over 7 years of experience in administrative support, client relations, and operations management across corporate and event environments. Skilled in coordinating schedules, managing communication flows, and streamlining daily operations to enhance efficiency and client satisfaction. Known for exceptional organization, discretion, and a calm, solutions-focused approach. Proficient in CRM systems, office software, and workflow tools, with a strong ability to adapt to both professional and private household settings.

PROFESSIONAL EXPERIENCE

Event & Administrative Support |FIFA 2026 | Vancouver, BC | Sept 2025

• Provided administrative and on-site support for FIFA Hospitality team. 
• Collaborated with event coordinators, vendors and brand representatives to deliver a seamless attendee experience.
• Maintained high professional demeanour while engaging with guests and upholding FIFA’s brand and service standards.

Administrative Representative | Wanda Sykes | Vancouver, BC | Sept 2025

• Delivered exceptional service and administrative support.
• Maintained client satisfaction through proactive communication and attention to detail.
• Ensured smooth guest experiences through effective coordination and professionalism.

WORK EXPERIENCE 

Customer Service Assosiate Megaheadz | Lagos, Nigeria | 2023 – 2025 

• Maintained client satisfaction rate above 95% by ensuring timely communication and issue resolution. 
• Increased operational efficiency by 25% through better calendar management and proactive task delegation. 
• Managed communication flow for a team of 15+ staff members, ensuring seamless updates and minimizing missed deadlines. 
• Decreased administrative errors by 35% through meticulous documentation and process updates. 

Corporate Sales Manager | Jumia Travel | Lagos, Nigeria | 2017- 2023 

• Managed portfolio of corporate accounts like Reckitt Nigeria, BBC Nigeria, Trace Tv, Godreg, generating over 120 million Naira in annual bookings.  
• Onboarded 15 new corporate clients in a competitive market, increasing market share by 25% within a year. 
• Rolled out customized travel solutions that boosted client booking frequency by 30%. 
• Partnered with international and local hotels and airlines to negotiate corporate packages achieving a 9% discount margin that improved client retention.  

Customer Service and Administration | MPAC | Lagos, Nigeria | 2015 – 2017 

• Play a key role in growing MPAC’S presence in Nigeria by 40% through direct engagement with school administrators and key stakeholders. 
• Managed active communication and support for over 300+ parents and guardians, ensuring 95% satisfaction based on follow-up surveys and feedback. 
• Served as the sole administrative point of contact for all operations in Nigeria, coordinating program logistics, record, and support services across two countries (Nigeria and Sudan). 
• Assisted in coordinating regional events contributing to a 20% increase in attendance through proactive parent engagement and logistical planning.  

EDUCATION 

• Bachelor of Arts in English Literature | Redeemers University | 2012 
• Master of Arts in Leadership (Business) | Trinity Western University | Ongoing