Thomas Fleming

Senior Planning Analyst 2023-2024

Coordination of cross-functional teams to optimize strategic value of newly acquired 
companies and divestments of non-core business units
Key projects: 
• Acquistions
1. Shaw Communications
2. Comwave Networks
Key Contributions:
• Gather, organize and synthesize data across business units for use in integration and 
divestment related activities
• Facilitate weekly operational steerco meetings of senior leadership team

Senior Business Analyst 2017-2023

Operationalize new product introductions (NPIs) across business units, manage national 
technology migrations, develop and implement operational improvement initiatives
Key projects: 
• NPIs
1. Hospitality platform enabling secure in-room WiFi and TV casting
2. Analytics solution enabling customer insights and targeted marketing
3. Cellular backup device enabling internet redundancy
• Technology migrations
1. National SIM swap initiatives to transition to new carrier partners
2. National network node upgrades enabling enhanced broadband services
3. Periodic product refreshes of WiFi and networking platforms
• Operational improvements
1. Customer billing system migration
2. Automation of process to temporarily suspend customer services
Key Contributions:
• Facilitate stakeholder interviews, workshops, and time motion studies
• Analyze current state processes and collaboratively design future state processes 
for sales enablement, field tech installation, billing, reporting, support, repairs, 
customer base management, and other impacted business teams
• Test systems and products with cross-functional teams, vendor partners and pilot 
customers, analyzing results and implementing refinements
• Create technical and marketing documentation, interactive training and 
communications strategies for product launches and change initiatives

Business Systems Analyst 2013-2015

Manage mission-critical legal platforms for firm's global offices, including facilitation of 
change management initiatives to mitigate service disruptions
Key contributions:
• Accountable for the efficient operation of the firm's CRM and document management 
systems
• Facilitate global Windows 7 migration, implement phased upgrades including testing 
of hundreds of applications
• Manage QC of mobile legal applications impacted by iOS and Android operating 
system updates

Technology Supervisor / eDiscovery Specialist 2007-2013

Supervise technology team responsible for supporting legal staff, act as subject matter 
expert for eDiscovery and legal technology platforms
Key contributions:
• Contribute to development and testing of technology platforms
• Develop dynamic eDiscovery platform workflows for litigation teams
• Develop audiovisual and written training resources for firm's online knowledge portal

Juris Doctor, CSU|Law, Cleveland, Ohio

Bachelor of Arts - Political Science, The Ohio State University, Columbus, Ohio