Tracy Arvelin

Adult Case Manager 

Shoal Lake #38 First Nation & Wabaseemoong First Nation

Kenora Chiefs Advisory Services 

Kenora, ON. -  November 2024 – March 2025 (Contract)

*Advocating, data entry and report writing.  Ensuring each client mental health needs are met.  Mental Health Counselling, Relationship/Grief Counselling, Culture Co-ordination of Indigenous Ceremonies, Elder teachings, networking within each community, Land Based & Medicinal teachings. *Attending appointments & transportation of clients & Elders.  Program development & networking with other organizations.   

Mental Health Support Worker

Community Justice Centre Case Manager

Canadian Mental Health Association KENORA

Kenora -  June 2024 – November 2024 (Contract)

*Advocating, data entry and report writing.  Ensuring each client mental health needs are met. Attending court and taking minutes. visits within the youth jail and intake assessments.  Arranging mental health assessments with our doctors.*Maintaining confidential meetings, RISK TABLE Assessments, pre-court meetings and meeting with clients at the Justice Centre.

Community Health Representative

COUCHICHING FIRST NATION

Fort Frances, ON. July 2020 – April 2024

*Being a medical liaison & advocate for clients within our community, networking with other organizations to ensure the best quality of healthcare for each individual.  Organizing, set-up and running various mobile vaccine clinics.  Proposal writing, program development & implantation, evaluations of each program to attest their impact within the community.

Sales & Cash

COUCHICHING FIRST NATION BINGO PALACE

Fort Frances, ON. June 2016 - June 2020

*Selling cards and packages to players, balancing out cash and cards for all the runners.  Inventory and ensuring the games for the hall was fully staffed.

Personal Support Worker

BRIAN SULLIVAN Inc.

Thunder Bay, ON. October 2013 - April 2014

*Assisting with medicines, catheter care, ostomy care, dressing, bathing and feeding, medical documentation in regards to care.  Transportation and attending appointment with client. Scheduling other workers and book keeping/budget planning.  Maintaining household and all aspects of day to day living.

Personal Support Worker

LUCILLE SULLIVAN Inc.

Thunder Bay, ON. November 2013 - February 2013

*Assisting with medicines, catheter care, dressing, bathing and feeding.  medical documentation in regards to nutrition, hydration, swallowing & breathing assessments.  Range of motion exercises, catalogue & accounting for meds, and ensuring the health and safety of client. Light house keeping, and domestic animal care as required.

Personal Support Worker

SANDRA SOLOMAN Inc

Thunder Bay, ON. June 2013 – October 2013

*Assisting with medicines, catheter care, dressing, bathing and feeding.  Medical documentation in regards to nutrition, hydration, swallowing & breathing assessments as required.

Retail MANAGER

BARB’S Laundromat

Thunder Bay, ON. May 2011- July 2013

* Selling all OLG products and use of OLG terminal, knowledge of tobacco laws and products.  Customer service inquiries in regards to laundry machines, video rentals, bad collection accounts, clothing care, dry cleaning and the services they receive from my staff.  Organizing, selling, ordering and inventory of all products we sell and authorize agents.  Supervision of staff under 10, scheduling, problem solving with staff & customers, maintain a great customer service orientated environment.  Handling all situations relating to the day-to-day operations of the store.

Customer Service Agent

RMG Relations & Result

Thunder Bay, ON. Dec 2010 – Mar 2011

* Selling/fundraising for all RMG clients. Outbound call centre, handling calls incl. problem solving inquiries relating to client/customer politics & government.

*Goal setting for stats and ensuring calls are in a range of no longer than required times and communication with political figures in regards to election campaigns

Super Sales Agent

WESTJET

Calgary, AB. Sept 2006 - April 2007

* Selling all Westjet products, merchandise, ticket sales and services.  Handling all guest inquiries and accommodate accordingly.  Problem solving daily and the empowerment to oblige the guest within the Westjet guidelines.  Learning and memorizing all city codes domestic and international including being familiar with all software that all travel agencies used throughout CANADA..

Customer Service Administrator

Boardwalk Rental Communities

Calgary, AB. Oct 2005 – Aug 2006

* Providing each customer with information regarding the Provincial Tenancy Act., of their residency and carry out all policy relating to Boardwalk’s Rental Communities.  All tenant/presidential correspondence relating to Boardwalk’s rental communities throughout Canada and answering, screening calls and clerical duties as required.  Problem solving, solution orientated, and researching in regards to bad debt collections.

Personal Support Worker

Rainycrest Home for the Aged

Fort Frances, ON. June 2000 – Aug 2005

* Providing holistic and palliative care to the elderly and the disabled.  Activities of daily living, maintaining medical documentation as required, and documentation of medical care and clerical duties as required.  Being an integral part of the healthcare team with each resident.

Front Desk Clerk/Bartender

Rainy Lake Hotel

Fort Frances, ON. June 1995 – June 2000

* Lottery terminal, reservations desk, switch operation and invoicing.  Scheduling for dining room; bar staff, payroll and bank deposits.  Cash handling, operation of till/debit machine, guest services and booking of bands and entertainment for the bar. Inventory of merchandise (liquor & beer) handing of all orders..

EDUCATION:

June 1996 Ontario Secondary School Diploma

Fort Frances High School

Fort Frances, Ontario

June 2000 Personal Support Worker

Sault College of Applied Arts and Technology School

Sault Ste. Marie, ON.

June 2004 Licensed Practical Nurse

Rainy River Community College

International Falls, Minn. USA

CERTIFICATES &TRAINING:

Category 1; Gaming Assistant, AGCO (VALID)

Customer Service Training Certificate, (April 2011)

Smart Serve Training Certificate No: 

Medical Terminology Certificate (R.R.C.C., L.P.N.)

Methamphetamine & Addiction Certificate (R.R.C.C., L.P.N.)

Basic Life Support 2024

Diversity & Inclusion Certificate (January 2021)

RISK Table Certification (June 2024)

Columbia’s Suicide-Severity Rating Scale YOUTH (June 2024)

Mental Health First Aid (July 2024)