YOUSSEF DARAZI

I am an adaptable IT and administrative professional with over 20 years of experience supporting teams and clients across Canada and internationally. My background spans technical support, customer service, and data entry operations, where I’ve built a reputation for being reliable, patient, and detail‑oriented. I enjoy helping people solve problems, keeping workflows organized, and ensuring smooth day‑to‑day operations. Trilingual in English, French, and Arabic, I bring clear communication and a collaborative spirit to every role. Currently, I am seeking a remote opportunity in technical support or administrative services where I can contribute efficiency, professionalism, and a human touch to client interactions.

I bring over 20 years of international experience in IT support, customer service, and administrative operations across Canada, Lebanon, Jordan, and Algeria. My career has included managing helpdesk teams, troubleshooting technical issues, supporting healthcare and financial systems, and overseeing large-scale data entry and archiving projects. I have worked with organizations ranging from small teams to enterprises with thousands of employees, consistently ensuring smooth operations and reliable user support. Alongside my technical expertise, I have strong skills in documentation, training, and workflow optimization, making me well-suited for remote technical support and administrative roles where efficiency, professionalism, and clear communication are key.

I hold an Engineering Diploma in Computers and Networks from St-Joseph University (ESIB) in Lebanon, earned in 2003. Over the years, I’ve enriched my expertise through targeted certifications in Microsoft Exchange, SharePoint, and Lotus Notes/Domino Administration, alongside specialized training in Android development, Power BI, and enterprise server management.