Veena Parthiban

I am veena basically from india Bangalore. I have completed graduation and currently a student in TRU studying tourism experience management I have 9 years of experience in operations and customer service.

EXTRA UNITED ELECTRONICS LLC (Muscat, Oman) 2019-2022 CUSTOMER SERVICE LEAD ● Coached sales associates on product knowledge through numerous training initiatives, leading to a 50% improvement in sales performance. ● Successfully coordinated store openings and closings while mitigating risks, gaining a 95% customer satisfaction rate. ● Streamlined internal procedures to effectively meet customer needs, ultimately driving a 10% increase in product sales. ● Effectively trained a team of 10+ employees on promotions and new inventory standards, achieving 100% compliance by the end of the year. ● Maintained relationships with existing customers, leading them to renew contracts annually yielding 10X ROI on initial investment cost. ● Incited store activity of over 400 customers daily by introducing promotional campaigns and sales activities resulting in an additional 10% of sales identified. ● Held weekly meetings with 11-person staff to discuss objectives, update processes and share account knowledge, dramatically improving customer service rating by 15%. ● Handled cash counter for billing, preparing quotations, etc. 

BIAL BANGALORE INTERNATIONAL AIRPORT (Bangalore, India) 2015 – 2019 OPERATIONS ASSISTANT ● Coordinated with Operations Manager to monitor daily terminal operations, including the information desk, public announcements, telephone inquiry, check-in counters, curbside assistance & pre-embarkation. ● Controlled terminal traffic flows by proactively predicting bottlenecks & implementing action plans as per SOPs. ● Mastered ICAO, DGCA, and BCAS norms & enforced rules to ensure business continuity and improved passenger experience by 25%. ● Conducted research to detect infrastructure/operational issues and generated data-driven reports for executive decision-making processes. ● Guided interns/trainees on walkthroughs and achieved a 10% increase in operation efficacy. ● Prepared and delivered operational performance reports to inform management. ● Assisted with facility scheduling and customer service. ● Assisted operations manager with the planning of routine operations and special projects. ● Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.  ENCHANTING TRAVELS PVT LTD (Bangalore, India) 2013 – 2015 OPERATIONS EXECUTIVE ● Provided clients with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. Composed and oversight of the operational budget. Constructed memorable and exquisite travel itineraries and vacations for high-level clients and business executives. ● Administered payments and vouchers also handled all sensitive information with professionalism and discreteness. ● Arranged for the ground services such as transportation, guide, airport assistance, and activities. ● Conducted flight ticket bookings in GDS (Amadeus). ● Prepared relevant documentation to dispatch. ● Discoursed security issues and protocols with individuals traveling to highly insecure countries or areas. 

Thompson Rivers University (Kamloops, BC)                                                    Currently pursuing. Post- Baccalaureate Diploma: Tourism Experience Management                

 Jyoti Nivas College Autonomous (Bangalore, India)                                          2010-2013   B.com (Travel and Tourism)