Victoria Z

new grad—University of Alberta economics 

Drive financial results in store to achieve and exceed individual sales goal. Focus on KPIs: Increase UPT by suggesting appropriate products that complement the customer’s original purchase. Deliver exceptional customer service:listen to clients attentively, understand their needs and make appropriate recommendations;create a welcoming and luxurious shopping environment and inspire clients using solid product knowledgeable demonstrating brand culture; follow up with clients after each transaction and address any issues or concerns they may have. Collect meaningful client information for the purposes of building long lasting relationships and personalizing future client development opportunities. Build partnerships and work collaboratively with Holt Renfrew personal shoppers, provide help and suggestions to the associates to achieve goals. Maintain an up to date knowledge of all product categories. Contribute to a positive boutique culture. 

I studied economics at University of Alberta and graduated with a bachelor’s degree.