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vimal patel

vimal patel

Service desk analyst

Technology / Internet

Brampton, Ontario

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About vimal patel:

Detailed-oriented and highly qualified IT professional with years of related experience

• Solid analytical, communication, problem solving and critical thinking skills. Proficient at training personnel on IT procedures, installing and configuring systems, as well as providing effective technical support

Experience

Provided onsite and remote technical/help desk support to employees, including diagnostic, Troubleshoot and solved wide range of software, hardware, and network connectivity issues

• Installed applications using SCCM and troubleshoot SCCM client Machines

• Installed and Configured MAC in JAMF

• Performed Apple device management through Microsoft Intune including device enrollment, software installation, unlocking devices, and maintaining accounts/devices

• Utilized knowledge base article for the incident that commonly run into

Education

Bachelor of computer applications 

 

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