Wade Bryan

Grainger Canada Inc. Contact Centre - Specialized Customer Service Representative Attentiveness Quick Learner Excellent Phone Manner 2018 - 2023

Provided exceptional customer service to specific industry customers with high complex needs. Demonstrated deep knowledge and understanding of products and services we offered to these customers. Proactively looked for opportunities to drive sales growth and coordinated with business partners as needed. Accurately performed fundamental work assignments to deliver a superior customer experience by listening to their needs and providing timely solutions. Took accountability and owned customer issues, eliminating call transfers and hand offs to other departments Responded to customer calls and inquiries via email Worked on customer platforms and/or portals to ensure smooth transition to Grainger ordering system Worked on highly complex customer specific reports Provided direction, guidance, and training to new team members Helped supervisor to research and analyze information, to resolve inquiries and complex problems

High School - Graduate