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Yadwinder Singh Saggu

Yadwinder Singh Saggu

Datacenter and IT Support Technician

Telecommunications

Brampton, Ontario

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About Yadwinder Singh Saggu:

  • Installation Rack and Stack Computer Server Hardware, Firewalls, Routers, Switches.
  • Configuring Switches, Servers for basic networking.
  • Building Desktop Computers from components.
  • Creation of tickets using ServiceNow, Siebel, ControlPanel
  • Troubleshooting and installing/upgrading printers, projectors, workstations (desktops and Laptops) and Server Hardware, replacing components such as SSDs, HDDs, PSUs, RAMs, CPUs, Heatsinks, RAID batteries, NIC Cards
  • Repairing, replacing and RMA of faulty Hardware.
  • Upgrading Workstations as per client’s requirements.
  • Basic Network configuration in bare-metal device to ensure it is reachable over a network.
  • Splicing Cables/Fusion Splicing using Fusion Splicer – SMF, MMF. 
  • Setting up Workstations for Customers.
  • Communicating with internal and external clients to troubleshoot – Servers, firewalls, workstations, Cross-Connects – Fiber /Copper
  • Making network connections, KVM, patches as per Network Diagram.
  • Decommissioning servers, workstations. 
  • Keeping inventory of Component using ServiceNow CMDB,
  • Clearing configuration of switches and firewalls.
  • Wiping Hard Disk Drives using – DWIPE utilities such KillDisk.
  • Creating RAID as per customer’s requests.
  • Installing BIOS Firmwares, Device Drivers, Softwares and OSs such as Linux and Windows on Servers or on workstations as per request.
  • Working directly with customers and vendors on service issues.
  • RMA for defective equipment – Shipping and Receiving.
  • Keeping track/inventorying of the onsite equipment.
  • Training other workers 

Experience

  • Installation Rack and Stack Computer Server Hardware, Firewalls, Routers, Switches.
  • Configuring Switches, Servers for basic networking.
  • Building Desktop Computers from components.
  • Creation of tickets using ServiceNow, Siebel, ControlPanel
  • Troubleshooting and installing/upgrading printers, projectors, workstations (desktops and Laptops) and Server Hardware, replacing components such as SSDs, HDDs, PSUs, RAMs, CPUs, Heatsinks, RAID batteries, NIC Cards
  • Repairing, replacing and RMA of faulty Hardware.
  • Upgrading Workstations as per client’s requirements.
  • Basic Network configuration in bare-metal device to ensure it is reachable over a network.
  • Splicing Cables/Fusion Splicing using Fusion Splicer – SMF, MMF. 
  • Setting up Workstations for Customers.
  • Communicating with internal and external clients to troubleshoot – Servers, firewalls, workstations, Cross-Connects – Fiber /Copper
  • Making network connections, KVM, patches as per Network Diagram.
  • Decommissioning servers, workstations. 
  • Keeping inventory of Component using ServiceNow CMDB,
  • Clearing configuration of switches and firewalls.
  • Wiping Hard Disk Drives using – DWIPE utilities such KillDisk.
  • Creating RAID as per customer’s requests.
  • Installing BIOS Firmwares, Device Drivers, Softwares and OSs such as Linux and Windows on Servers or on workstations as per request.
  • Working directly with customers and vendors on service issues.
  • RMA for defective equipment – Shipping and Receiving.
  • Keeping track/inventorying of the onsite equipment.
  • Training other workers 

Education

Computer System Technician - Software Engineering

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