YASMIN ABOUELHASSAN

Operations Manager 
Nano-electronics and Devices Research Centre
The American University in Cairo, EGYPT 

• Provided overall admin support in setting up 2 research centers. Managed physical space and resources for 30 team members. Assisted in hiring 20 research assistants.
• Provided dedicated administrative support to the centre's director in coordinating and monitoring all operations, events, and project activities. This included reviewing and compiling requests, managing calendars and travel, and processing and reconciling expenses.
• Liaised and coordinated cooperative protocols for mutual research and education facilitation, and support of operation and funding with department executives, research organization coordinators and executive team members.
• Maintained confidentiality around sensitive information related to personnel and business, including project scope/timelines, major changes (e.g., restructurings), and terminations.
• Successfully built a solid and supportive research community fostering cooperation and integration of faculty, researchers and administrative team through understanding and communicating different perspectives and finding creative ways to reach common grounds.

Deputy Manager Diagnostics-Department
BM-Egypt (2nd Largest National Biomedical Supplier In Egypt)

• Being the Primary contact, my focus was on problem-solving, minimizing escalation incidences from 30 per day to 5, and balancing between autonomy and pursuing appropriate escalation paths when required.
• Acted as a guide, conduit and change champion providing support, feedback and training for the sales and administrative teams to enhance performance and morale through open communication and scheduled meetings.
• Created written processes and protocols of operation for the department, as follow: 
• A communication policy: that included the interests, needs and concerns of key players such as management, sales, legal, and accounting to address an increase in customer complaints and a decrease in receivables. It resulted in a 50% reduction in meeting time and an increase of 20% in accounts receivable. 
• A detailed customized inventory management system resulted in the gradual movement of non-moving stock, great reductions in inventory level, homogenous inventory and increased profitability.

Self-employed 
Business, Life and Relationships Coach/Instructor  

• Coached face-to-face and online more than 1000 worldwide customers, showing respect and sensitivity for cultural differences.
• Designed a Career Coaching manual, facilitated group exercises and participated in one-on-one laser coaching sessions for The Career Coaching workshop for the Rotary Club in Egypt
• Designed and instructed more than 20 in-person and online classes, seminars and workshops. Created more than 100 educational videos on life skills.
• Recognized as a subject matter expert (SME) in 3 universities, 15 national TV shows, and 7 radio shows including 2 international and 12 newspaper articles.

Sales Manager/Key Holder
TALBOTS Canada Inc.

• Provided excellent customer service in a 300 clients/day retail environment, even through high-pressure COVID-19 restrictions; answered phones, and responded to emails and online requests, as well as face-to-face customer support full-time.
• Process point-of-sale transactions handling more than 100 transactions per day.
• Resolve Customer complaints and achieved a store card of over 90% customer satisfaction.

• B.Sc. Biomedical Engineering, Cairo University, Egypt.
• Executive Management Diploma, American University in Cairo (AUC), Egypt
• Comprehensive Coaching Certification from The Coaching Institute, City/State, USA.                        
• Leadership for Women from American University in Cairo (AUC), Egypt
• Peer Support Worker Training Course, Prairies to Peaks Consulting Inc., Calgary, Canada.
• Women's Venture Program, Momentum Organization, Calgary, Canada.