Yoonhee Cho

I am a jewelry associate and keyholder at Ann-Louise Coquitlam with a proven track record of sales and strong customer service skills. I have ten years of experience in the jewelry industry, and I am fluent in both English and Korean.

• Jewelry Associate and Keyholder at Ann-Louise Coquitlam (2023-present)
  • Sell diamond jewelry, including lab-grown and GIA diamonds; gold and silver jewelry; jewelry with semi-precious and precious gemstones; and watches, including Swiss and Japanese brands such as Tissot, Longines, Citizen, and Bulova. 
  • Perform watch strap sizing.
  • Perform daily inventory procedures such as case count and validation.
  • Responsible for the opening and closing of the store—duties include setting up the jewelry display, opening and closing the tills, securing jewelry in a safe at the end of the day, and setting up store alarms.
  • Support customers in finding suitable products based on their budget and needs, and follow up with customers after transactions.
  • Complete sales with high customer satisfaction, and usually one of the top salespeople by revenue each month.
  • Assist clients with repairs and servicing, receive deliveries, perform transfers between branches, and complete relevant documentation and computer tasks.
  • Communicate with head office via email or phone on behalf of customer service.

• Jewelry and Accessories Customer Services Associate at La Maison Simons, West Vancouver (2015-2023)
  • Processed and displayed fashion and designer jewelry and various other accessories.
  • Marked down items on sale.
  • Helped customers find suitable products for their needs.
  • Worked as a cashier and greeted customers in a friendly, professional manner.
  • Performed till opening and closing. 

• Jewelry Associate at Winners Park Royal, West Vancouver (2013-2015) 
  • Processed fashion and high-end jewelry and watches.
  • Displayed and stored jewelry securely according to store protocol. 
  • Interacted with customers to make sales.
  • Worked as a cashier and greeted customers in a friendly demeanor.
  • Made in-store announcements for special store events.
  • Responded to customer inquiries in person and via phone calls. 
  • Made reports each time the sensor-tag alarm sounded at the store entrance.
  • Member of the Winners Social Committee.

• English 12 and Writing 12 at the North Vancouver School District (2004).
• First Step Employment Program at the North Shore Multicultural Society (2003). 
• M.A. in Library and Informational Sciences at Sookmyung Women’s University in Seoul, South Korea (1991-1994).
• B.A. in Library and Informational Sciences at Sookmyung Women’s University in Seoul, South Korea (1981-1985).