Zhuoma Yongci

A passionate hospitality professional with over 5 years of experience in project management and team leadership across global markets. I excel at improving operational processes, developing high-performing teams, and driving business growth. As a trilingual entrepreneur, I thrive in dynamic environments and enjoy creating exceptional guest experiences. I’m always eager for new challenges that allow me to make a positive impact in the hospitality industry.

Over 5 years of experience in hospitality and operations management, leading diverse teams and driving business growth across global markets. Proven track record in project management, remote team oversight, and SOP development. Skilled in optimizing operations, improving customer experiences, and implementing training programs. Successfully led teams in luxury hotel brands like Marriott and co-founded a wellness business serving over 2000 customers. Strong strategic decision-making and leadership abilities with a focus on operational excellence in fast-paced environments.

Bachelor of Arts in International Hotel Management – Royal Roads University
Specialized in hospitality management with a focus on global operations and guest services.

Exchange Program: Bachelor of Business in Tourism Management – Munich University of Applied Science
Gained international experience in tourism and business management.

AI Essentials – Google (2024)
Acquired knowledge in AI technologies, enhancing ability to implement innovative solutions in operations.