Veterinary Client Liaison, Neurology, Calgary Animal Referral and Emergency Centre

Only for registered members Calgary, Canada

1 day ago

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Veterinary Client Liaison · Department: · Neurology Service · Location: · Calgary, AB · Calgary Animal Referral and Emergency (C.A.R.E.) The Centre is welcoming a full-time Veterinary Client Liaison for our Neurology Team. We're looking for a personable yet highly professional "s ...
Job description
Veterinary Client Liaison


Department:
Neurology Service


Location:
Calgary, AB

Calgary Animal Referral and Emergency (C.A.R.E.) The Centre is welcoming a full-time Veterinary Client Liaison for our Neurology Team.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our medical teams, clients, and their pets.

About The Role


The role of the Client Service Administrator (CSA) is to support our Neurology team with their administrative tasks and strengthen the client, animal, and veterinary bond through exceptional client service and education.

Your role is vital to the success of our specialty hospital You are often the first and last point of contact and can leave a lasting impression, building trust and loyalty with our clients.

Your responsibility is to enhance the client's experience by coordinating between the clients and members of the medical team, addressing client concerns, and providing a first-class client experience.

Your primary goal is to ensure the clients and their pets are informed and prepared to have a great experience with our specialty teams.

The ideal candidate is organized, calm under pressure and customer service focused, you have:

Prior experience in customer service and administrative duties in a veterinary clinic setting
Prior knowledge/or ability to learn medical terminology and Cornerstone
Exceptional client service skills
Empathetic, nurturing, and positive attitude
Skilled in prioritizing needs, open to change, and adaptable
Initiative in carrying out assignments independently
Attention to detail with above-average time management skills
Must be flexible and available to work modified shift work (Monday to Thursday, 8 am to 6 pm)
Excellent attendance and punctuality
Strong foundation in MS Office and email, phone and in-person etiquette
Previous veterinary experience or graduation from an accredited Veterinary Assistant program is preferred
Patient Restraint may be required

What VCA Canada Offers

RRSP Employer 5 % Match Program – saving for your future just got easier
VCA Canada RRSP Student Loan - Ask us more
A caring culture of Wellness and Appreciation
Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips
Competitive wages and health/dental benefits
Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
Annual uniform allowance

Exceptional career development:
there is room to grow here
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
Extra perks like shopping discounts and cool wellness apps

Click "Apply Now"

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

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