Renewal Specialist - Toronto, Canada - Vault Credit Corporation

Vault Credit Corporation

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Renewal Specialist
Vault is a non-bank private mortgage lending company. We have a progressive, friendly work environment and a culture of growth. We are looking for a hard-working
Renewal Specialist to join our dynamic team.

The
Renewal Specialist is responsible for establishing and maintaining a professional relationship with Mortgage Brokers and Borrowers whose mortgages are approaching maturity.

They must review each file, assess clients' needs, provide the necessary information, and negotiate renewals with the ultimate retention goal while adhering to the set policies and procedures.

Duties and Responsibilities

Proactively establish and maintain contact with Mortgage Brokers or Borrowers in the assigned portfolio of loans 90 to 120 days before maturity, positively representing Vault through the renewal process with a strong emphasis on customer service.
Negotiate renewals within a predetermined pricing range while adhering to the underwriting criteria, timelines and other policies and procedures.
Prepare loan renewal documents for individual Borrowers, processing documents once signed and returned by Borrowers.
Responsible for collecting and reviewing renewal documents, ensuring meet renewal policies.
Ensure all actions to the file are accurately and consistently documented.
Track all interactions with borrowers and other external parties

Skills Knowledge & Experience

Self motivated
Strong customer service and negotiation skills
Strong communication skills (professional, polished, clear verbal and written communication skills).
Strong documentation skills and ability to manage large volumes of documentation.
Ability to handle multiple tasks simultaneously, prioritize high volume workload and meet strict deadlines for tasks/assignments.
Demonstrated ability to work in a team environment where flexibility, keeping others informed and anticipating needs are essential.
Demonstrated sound judgment, ability to deal with confidential and sensitive issues.
Working knowledge of residential mortgages and processes